We stayed at Comfort Inn while my older sister had heart surgery. It was close and we stayed there two weeks before and they were very nice. But the second time when we checked out I for got my sister purse and called them when I was home to tell them.Said all she could do was put me through to the manager voice mail and he would call me back. Well he never did and I was going back to see my sister the next day and stopped by to see if they found the purse.They said no purse was there and I did not have a room there.Well the cleck gave the wrong room number after a few minutes the manager go and check but I know there is no purse there. Well there it was in the drawer.Now all the other places I have stayed they would check but they did not . Don't think I will stay at other Comfort Inn. I will stay with Holiday Inn.

The rooms, (we stayed in 2 different, 2 different nights) were clean and nicely furnished. The beds were moderately comfortable. It was close enough to the browns stadium to walk, which we wanted to do. It was not easy to find at 11pm, and the office was difficult to park at to register. Even though the drive wasn't marked in front of the office as to where one should park, leave it to me to park in the wrong spot. Security was more interested in me moving my car, than me registering, which is basically how the whole night went for us. A major source of irritation and set the climate. We waited in line patiently, after I moved the car, and was registered without much fanfare. As we were going up to the room I asked my lovely wife where we were staying and she replied rm 322. I thought about this for a minute and as we were walking down the hallway, I said, I'm a little concerned about that since I could have sworn that was the room given to the couple in front of us. Sure enough, as we opened the door, there were signs of occupation by others, like luggage on the floor. We were met by a nice gentleman, explained we were given the wrong room and left with apologies. I'm sure his wife didn't sleep all night. When we went back down to the desk, the gentleman did apologize but didn't look up at either of us the entire time we were given another room. I have forgiven him for that, as he was probably African, and I believe honestly it was a cultural thing. It is, however, inflammatory in this culture. We did ask, for the embarrassment, for a room upgrade, which he denied. I again, feel that he didn't feel empowered to grant such a request. The hotel was not full. But we continued on, and for the most part, our stay was uneventful. Parking was at a reasonable cost, less than 10$ for the night, and secure. We did feel safe, and things to do were only a couple of blocks away. The breakfast was nice enough, but overrun. Again, the staff, mostly immigrant, worked hard but lacked polish. Not the end of the world. In summary, I can't say we'll ever stay here again. We had points for one night, so it was a bargain trip, but there are many other properties for a few more dollars, which would have made our trip much more pleasant.

The desk staff were extremely helpful. The reception area was clean. Our room was clean and didn't smell. We will be staying here again.

I Have stayed at the Comfort Inn downtown on multiple occassions. I have stayed for visits to Cleveland clinic and I have stayed for conferences at the Wolstine Center. I have had excellent service from Mr. Baer the general manager and the evening manager Tim.The staff is kind and courteous. I enjoyed the filling breakfast as well as the coffee that is always in the lobby. The friendly staff, far outweigh any imperfections in the building or the area. I would and do recommend this hotel to anyone who has a need to go to the Cleveland Clinic or just would like to enjoy a getaway. Thank you so much to the staff and Mr. Baer for making my stay a pleasant one, as always. Pastor J