I have stayed here twice in 12 months. Very relaxing, scenic and family friendly. Thoroughly enjoyed our first stay on all levels, but was disappointed in the cleanliness of kitchen utensils and appliances in our hut on the second trip. Toilet also leaking and taps dripping during the night, disturbing sleep. This affected our experience second time around, although upon checkout, staff appeared to take on board my concerns.
Room Tip: Ensure air conditioning is in all rooms!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Dear Kirsten H,
I’m glad to hear that you returned for another stay at Maroochy River Resort & Bungalows although I am thoroughly disappointed about your experience during your second trip. As you are aware, these are not standards which we adhere to. The staff did alert me at the time and we have since fixed the leaks. However, in the future we encourage you to tell us immediately; we would have gladly moved you to a different room or called someone in to repair the leaks to ensure that your stay was successful.
We are sorry that you left with a negative impression of the resort, please know that we take all feedback seriously and regret that we did not meet your expectations the second time round. I hope that you will return again soon.
Kind regards,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC