I went to Peppers for an overnight getaway with my troubled Teen daughter .We had a villa which was so peaceful,clean and modern .We strolled the shops, ate great food and had the best massage and water retreat treatment ever .The staff were friendly ,the food amazing and we felt like we had been away for a few days .Can't wait to go again .

Peppers hugely disappointing

Our stay at Mineral Springs Retreat and Spa at Hepburn Springs was intended to be a special treat – it sounded wonderful from the website and printed brochures and we’d had excellent visits to other Peppers properties in Australia so we were confident we’d be impressed. On arrival we were given a lukewarm greeting when we said we wanted to check in. First negative impression. Our room wasn’t ready and when we asked whether we could have a swim and sit by the pool we were informed that there wasn’t one. Second negative impression. The receptionist suggested we could wait in the spa where we made ourselves a cup of tea in the rest room. We were unable to view the spa facilities as they were occupied. Third negative impression and we hadn’t even checked in yet. At 3pm we decided see if our room was ready and on our way out of the spa we asked if we could come back for a dip after we’d checked in. “Yes, you can make a booking – it will be $70 each, but we close at 5pm”. We later discovered that the spa has nothing to do with Peppers at all, and is run as in independent operation. Nowhere in Peppers publicity material is this important fact mentioned. We also discovered that Peppers Mineral Springs Retreat and Spa is independently owned and operated and only uses the Peppers masthead and booking service. At reception, no apology was made for keeping us waiting, and by now we were so disappointed by our impression of the place that we wanted to cancel our booking. When we were frostily informed that that wouldn’t be possible we proceeded to check in. No offer to help with our suitcases or show us to our room. Peppers mission statement is “We’re all about service. We’re all about you.” but we saw no evidence of that during our two night stay. With one exception the staff were surly or passively resistant, a sure sign of bad management. Our room was pleasant and the beds comfortable. The small private deck had a spa bath which would have been impossible for an elderly person to get in and out of, and no comfortable chairs to recline in, just hard chairs around a small table. The bathroom was dirty. Dead insects stuck to the ceiling above the shower; a dead spider in the corner of the room; evidence of a bad leak between the shower and the door; cracked tiles and shabby paintwork. The Italianate gardens were very attractive but there was no where we could recline in a lounge chair under a tree and relax. So much for Peppers being all about relaxation. Breakfast was good. To sum up, Peppers met none of our expectations, the staff lacked common courtesy and professionalism and the facilities were far from relaxing and comfortable. We felt that the publicity is misleading to the point of falsehood and cannot recommend Peppers Mineral Springs Retreat and Spa to anyone.

We came to getaway after the suden loss of her husband Nath. The girls had the spar saunas and one hour masarge. I had a few drinks at the bar.
we stated one night in a suit king bed and qyeen bed the service was soooo impressive the clenleness and comfort second to non. Will definatly stay again 12 out of 10 By the way breakfast was perfect

We came for the Day Spa's healing waters and tranquility......we didn't realise the Hotel had been completely refurbished, let alone by Staurt Rattle.....wow what a fabulous surprise!
Cannot fault our stay.
With the Day Spa we were a little lucky as we had it to ourselves.....great steam room, detox box and one of the most impressive Saunas I have ever seen......the wet areas are clean and unique with fabulous views. The staff were excellent.
We stayed in a contemporary superior spa suite...once again could not find fault....apart from the footsteps that could be heard from the suite above.
Next time we will stay in the main building as it is truly magnificent.
Dinner at Wild Birch could not be faulted....small menu but what they are doing they are doing well.....as with the wine list....many surprises to be found :)
Breakfast was lovely especially after a long walk around Hepburn Springs on a misty morning.
All staff were attentive and gracious, especially in the Restaurant.
We left, after rebooking for a future date, feeling elated. What a beautiful experience.
Thank-you Peppers Hepburn Springs