My partner took me to Hepburn Villas last weekend for my birthday, as I have worked in the industry, this is the first holiday he booked for us.
He booked us into a Queen Spa Villa. The villa had many light bulbs blown, there was only one wine glass (we ended up drinking red wine out of tumblers) and the worst part was there was no plug for the spa. He had paid more specifically so we could make use of the spa, as you can imagine he was very disappointed and it put a dampener on the weekend.
What is worse, he called to seek a refund for the difference between the standard villa and the spa villa and was told bluntly that refunds weren't given.
As a result we would never return here nor recommend to anyone else.
