Our relaxing weekend away was a far cry from what we had paid for and expected from the photo's on the Blue Cliffs website & their description of their property.
The only redeeming feature of this property is the location - off the beaten track away from the main area of Hepburn Springs, however, on saying that, the property itself could do with a 'tidy up' of its grounds & upkeep the property (inside & out) much better.
The inside of the property was dirty, dusty & unkempt. Everything seemed to be neglected from the cooking facilities, the surrounding outdoor area, the dirty crockery & cutlery. I don’t think a vacuum cleaner or duster has ever entered the villa we stayed in.
The website states provisions of eggs, plunger coffee, shampoo, conditioner & body wash, none of which were provided. None of these were a deal breaker but when it states it on the website, the expectation is set to expect these things, especially considering the overpriced amount you are paying for this accommodation.
Whilst I note the owners response to other negative reviews on here that they should have called the cleaner to have their issues rectified, in my opinion when you are paying a ridiculous amount per night, you don’t expect to have to do this after a long drive & check in is at 3pm. You expect everything to be there, and at the very least to be clean!!!! Provisions of half a toilet roll for 2 days for 2 people is stingy as well as old dish cloths - you would expect for every new guest sufficient amenities as a minimum and a brand new dishcloth for each guest.
The 'Feedback" book inside the villa I believe goes back at least a year, possibly two, with the same feedback with regards to the lack of cleanliness of the property & longstanding issues, however, the owner doesn’t seem to have taken on board the feedback since it seems to be the same feedback over and over again right up until recently which is a real disappointment. I guess they get enough people booking in from their clever photo's on their website but doubtful they have return clients.
All the lovely outdoor areas and outdoor furniture you see on their website are either extremely old pictures or they cleaned the place up, hired furniture and taken the photos because the outdoor furniture we saw was old, dirty & falling to bits & didn’t dare sit on for fear of falling through it.
In summary, we would never return to Blue Cliffs nor recommend it to anyone we know. I don’t know how they sleep at night charging so much money for this & really have to question the positive feedback left on here. We have come away feeling deceived & disappointed & angry we paid so much for something that was below substandard.
