The location is great and on first impressions the villa looks lovely too. You turn off the main road and have a real sense that you are 'finding' a special retreat. And it so nearly was. The villa we stayed in was well appointed, with a lovely spa bath and an electric sauna. The fire place was lovely too (and very necessary in winter!) All the makings of a romantic weekend getaway. But, we started to 'discover' things...the TV didnt work, no big deal. But as the sun came up on our first morning it was the fact that the place was very far from clean that was dissapointing. Cobwebs, dirty windows, very dusty and the clincher.. ..mouse droppings under the microwave. Its also the little things that are annoying, no kitchen roll and no cooking oil (eggs and muffins are provided for a breakfast - which we couldnt cook because of the lack of oil - plus we decided against cooking anything - the mouse droppings and utterly filthy toaster put paid to that). Its such a shame because the place itself could have been fantastic, but not in the state it was left. In defence of the owners, we complained and a cleaner was sent round to clean up within the hour. However, no apology was forthcoming and we were told that we should have phoned earlier if we had a problem (note to owner, its not your guests responsibility to check the cleanliness of your accomodation).
All in all it was so close to being a wonderful weekend getaway, but we couldnt help but feel that we had a great weekend in spite of the accomodation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 August 2011
In the information that guests receive when they confirm their booking is a contact number if they experience any cleaning or supply issues. When the guests contacted me, the cleaning issues were attended to promptly (and there were no mouse droppings), and I apologized for the inconvenience to them. The TV was working; but it had been reprogrammed by a previous guest and it is true that the channels were not coming up. The TV was replaced and later found to be working fine. The experience of this guest is not the usual standard and we have been assured by the cleaning contractors that they will be more vigilant about such cleaning details. The overwhelming comments of guests to the villas not only relates to the peaceful, romantic, tasteful but to the high standard of accommodation at Blue Cliffs Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC