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Blue Cliffs Retreat: Traveller Reviews

4.0 of 5
239 Hepburn Newstead Road, Victoria 3461, Australia
Hotel amenities
Blue Cliffs Retreat
3.0 of 5 stars 14 Reviews
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14 reviews from our community

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    3
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Date Rating
Melbourne, Australia
1 review
“Magical weekend”
5 of 5 stars Reviewed 11 October 2011

My husband and I have just spent the most wonderful weekend at Blue Cliffs retreat, celebrating 20 years together.
As you turn off the newstead rd into BlueCliffs, we had no idea that we were about to see some wonderful views of 'The Cliffs', and as the road twists down to the villas you get an amazing view of the 'Wombat State forest'. We arrived just as the sun was setting,simply stunning!
We stayed in Dusk Villa,first thoughts as we opened the doors was WOW! We quickly lit the wood fire which soon warmed the villa.The spa bath and sauna was a complete luxury, and with a lovely view into the small secluded courtyard.
The owners have really put so much thought into every little detail. From the wonderful Art work on the wall,to the meditation cd that we stumbled across in the mix of all the other easy listening cd's.
We saw a family of Kangaroos grazing on the near by plants, heaps of rabbits and birds.
My husband and I had the best romantic getaway ever to celebrate our 20 years together.
We will definately be telling all our friends about this magical find, and will be coming back as soon as we can. Thank you soooooooooo much!!!!!!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tess W about Blue Cliffs Retreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
11 helpful votes 11 helpful votes
“Buyer beware ...”
2 of 5 stars Reviewed 21 September 2011
11
people found this review helpful

I'm sorry to say that my partner and I never even had the chance to stay at the villas, as we were double booked, and worse still it was our planned honeymoon. In short, we arrived at Blue Cliffs Retreat at 11pm at night after our wedding to find our access code didn't work, and not long after realised another couple was staying in our villa. After repeatedly trying to contact the owners our only option was to drive back to Melbourne and spend our honeymoon at home. Eeek. Devastating to say the least.

I'm not usually one to post negative reviews, but I am so furious at the lack of care that was taken with the bookings that I feel that people should be made aware. I'm sure Paul and Joy are lovely people, but as far as I'm concerned, this really ruined a carefully planned honeymoon and it would have been nice (at the minimum) to feel that the same care and attention was given to our experience staying at BCR.

I'm afraid there's just too many good accomodation services out there who do provide the level of attention and care that I would expect from a luxury priced villa service such as this, that I just don't think that people should be recommended. Sorry, a very sad experience indeed.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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Ask danbob83 about Blue Cliffs Retreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“A hidden gem”
5 of 5 stars Reviewed 7 September 2011

Thank you for allowing us to see our first kangaroos in the wild. After 3 days of visiting the sights around the Great Ocean Road, they were right here waiting for us. Saw numerous birds including two lovely parrots sitting on a rock in the garden like jewel brooaches. Wow!! We wanted our Australian vacation to include a stay in the Spa area did not expect this totally jaw-dropping place in such a natural setting. Took our breath away. Will grudgingly spread the word about this truly beautiful place, although would like to keep it as our secret.

Stayed April 2011, travelled as a couple
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Ask Germain G about Blue Cliffs Retreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lara
1 review
“hidden gem - will definitely visit again”
5 of 5 stars Reviewed 9 August 2011

Thank you so much to Paul & Joy for offering up such a wonderful place for people to come and enjoy. As if the picturesque drive around the cliff face wasn’t enough....enter the rolling hills and the river....bliss! Hideaway is a hidden little jewel that I definitely hope we are lucky enough to find again someday It was exactly what we were looking for....and more!

For an ideal romantic escape book the little villa (the most secluded and by far the most peaceful accommodation on the property)

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jen_and_Cliffy about Blue Cliffs Retreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Should have been good”
2 of 5 stars Reviewed 3 July 2011
8
people found this review helpful

The location is great and on first impressions the villa looks lovely too. You turn off the main road and have a real sense that you are 'finding' a special retreat. And it so nearly was. The villa we stayed in was well appointed, with a lovely spa bath and an electric sauna. The fire place was lovely too (and very necessary in winter!) All the makings of a romantic weekend getaway. But, we started to 'discover' things...the TV didnt work, no big deal. But as the sun came up on our first morning it was the fact that the place was very far from clean that was dissapointing. Cobwebs, dirty windows, very dusty and the clincher.. ..mouse droppings under the microwave. Its also the little things that are annoying, no kitchen roll and no cooking oil (eggs and muffins are provided for a breakfast - which we couldnt cook because of the lack of oil - plus we decided against cooking anything - the mouse droppings and utterly filthy toaster put paid to that). Its such a shame because the place itself could have been fantastic, but not in the state it was left. In defence of the owners, we complained and a cleaner was sent round to clean up within the hour. However, no apology was forthcoming and we were told that we should have phoned earlier if we had a problem (note to owner, its not your guests responsibility to check the cleanliness of your accomodation).
All in all it was so close to being a wonderful weekend getaway, but we couldnt help but feel that we had a great weekend in spite of the accomodation.

  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Boondyboy about Blue Cliffs Retreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueCliffsRetreat, Owner at Blue Cliffs Retreat, responded to this review
3 August 2011
In the information that guests receive when they confirm their booking is a contact number if they experience any cleaning or supply issues. When the guests contacted me, the cleaning issues were attended to promptly (and there were no mouse droppings), and I apologized for the inconvenience to them. The TV was working; but it had been reprogrammed by a previous guest and it is true that the channels were not coming up. The TV was replaced and later found to be working fine. The experience of this guest is not the usual standard and we have been assured by the cleaning contractors that they will be more vigilant about such cleaning details. The overwhelming comments of guests to the villas not only relates to the peaceful, romantic, tasteful but to the high standard of accommodation at Blue Cliffs Retreat.
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Additional Information about Blue Cliffs Retreat

239 Hepburn Newstead Road, Victoria 3461, Australia
Price range (per night):* 303 AUD - 1,001 AUD

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