Well, I couldn't tell you what the cottages are actually like, as we never got to stay there. I booked a long weekend online, using my credit card to secure the reservation, however, only four days before we were due to arrive, we were informed that actually we didn't have a reservation! I was concerned after not receiving a confirmation, and got in touch with them, only to be told that in fact they had not updated their online calendar at the time of our reservation and were already booked. I strongly suspect they later received a booking request for a stay longer than ours, and decided to take that instead. So we ended up in the stressful situation of trying to find something similar for a bank holiday weekend, four days beforehand. We were unable to find anything like it, and our weekend was spoiled.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 July 2011
I have been very undecided as to whether or not to respond to this malicious review. However, as it is so misleading I thought I should:
- There was only ever a Provisional booking as when guests book online they receive the following automated response: Thank you for your booking request, we will review your request and will contact you shortly to confirm the booking. Please note that all bookings are provisional until confirmed in writing.
- Even though card details were given the transaction was never activated so the holiday was not paid for. I had taken a telephone booking and payment earlier that day, before I had a chance to alter the availability listing the Provional online booking was noted. I informed this person that I could not confirm their booking, however I did give them the details of another 5 star self catering business who may have availability as they had only just opened.
- This was a late availability booking so the provisional booking was made only a couple of days previous – so the comment “Last minute let-down” is again malicious as it had only been provisionally booked a few days before.
- When the online booking was made the person would have seen that there were only 3 nights available as the Mon – Fri had been booked for some time – again a very malicious comment re us taking a longer booking.
Steve Ogan - Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC