Not sure where the last reviewer stayed as our experience was completely opposite, The welcome from the staff on arrival was warm and friendly, our room was clean and well furnished. The restaurant food was of good quality and well priced, the waiting staff friendly and helpful, Breakfast was also good, fresh and hot. I can not praise the staff enough for their help and attention. We will stay again and recommend it to others

Stayed here as it was the perfect halfway point while doing the Newcastle Way (long distance walk) in 2 days. Unfortunately this is the last time the word perfect will be used.
The management were very unwelcoming, (maybe they do not appreciate walkers in their hotel).
The room was spacious, but poorly furnished with very cheap poorly made furniture, the bed creaked unbelievably just to sit on it, the slightest movement in the night woke the other person (to be fair, all that was needed was the bolts tightening).
The Bathroom, had a very musty smell and was grimy, this was not helped by the only window, opening directly into the Kitchen (if it could have been opened) there were bottles stored on the window cill inside the Kitchen, this was made even worse by the fact that there was no extractor fan at all, so a simple shower ended up like a visit to a steam room.
On requesting a meal in the restaurant in the evening we were told that we had to have it at an early time and order from a limited menu as they were busy and did not want to fit us in, (we went to the other pub down the road and had an excellent meal in their very modern restaurant).
In conclusion, if we could have stayed anywhere else, we would have done, I have never left such a negative review before in my life.

We were travelling back home from the south of France but as we had managed to get on the Eurotunel 4 hours early, we were going to be home to soon. We had freinds staying over, house/animal sitting so we decided to find a B&B near by that would allow our dog too.
We googled and found The Crewe Arms at Madeley Heath nr Keele which was perfect as we were at Keele servise's at the time. What a perfect place, they had a room left, a family room with king size bed and single, en-suit and allowed our dog for £55 that night.
We had a wonderful welcome from the staff and the place was packed, everyone looked as if they were enjoying their evening there and all the plates of the diners were clean so the food must of been good too. We just crashed to be honest but the room was so comfortable, the bed was perfect and a big roomy bathroom.
We had recieved a great welcome from the minute we rang up, especially as we were just turning up on a saturday night with a dog. We did not eat breakfast as we had slept longer than planned and still needed to continue or journey. We were met at the desk by a very friendly gentleman who was serving breakfast.
Our one night stay was perfect, the place was so quiet and in a very pretty village, the room was large and well stocked, even the coffee/tea tray was over flowing. A wonderful place that we would recommend to anyone, we would loved to of stayed longer.

I think one of your reviews is about a different Crewe Arms! This one is friendly and welcoming with courteous and helpful staff. We had a 'family' room which cost no more than a standard double. Breakfast was leisurely and very filling.