We stayed at the Grand Sirenis January 28th - February 4th and had a great time. The resort was probably about 90% Canadian occupancy and let me tell you the Canadians are a crazy bunch, we had a greay time, aye! The property was a little larger than what we had expected but that was fine, gave me lots of room to walk in the morning. The grounds are very pretty and clean. The staff was friendly all the time. The food was ok, not great, but they have to try to please many palates. The room was large and very clean, Teo did a great job every day and left us extra coffee and water, etc.... The Spa is very nice and the staff was great, Francisco gives a fantastic massage! There are several pools but we hung out a one of the swim up bar pools, bar tenders were great and met a fun people everyday. Shows were good. Can't comment about the "night" life because we were ready for bed by 11ish everyday, getting too old I guess. All and all a fantastic trip and we will return!
Monica and Joe from Illinois

@TaylorLauren - we had a Mirage Ocean View room and it was building 25 on the Mayan Beach side.

We had our wedding here for a group of 36. Wedding day was gorgeous and went without any major problems.
- we had our Rehearsal Dinner at the Brazilian Restaurant and it was tasty!
- Reception Dinner was at the Italian Restaurant and we had the Japanese menu - sooo delicious!!!
- our wedding ceremony was held on the private beach on the Mayan Beach side instead of the public beach set-up. Our wedding coordinator Elizabeth was awesome - kudos to you for everything!!
- the ceremony setup was gorgeous and we got the private beach as a complimentary upgrade, it was very nice!!

The resort was very nice, I must say. We were all worried about staying here based on the reviews, but you know what... It's nothing to worry about and our wedding and entire vacation was an awesome time!

We didn't have time to try the other a'la cartes, but we did try the Brazilian and El Rancho Steak House and it was delicious!
- we had a free romantic dinner at the French Restaurant but we had to skip out on it as we had other plans the entire week.

Our ocean-view room was very big, and no, it did NOT have the "hole" in the wall.
- our balcony doors were a tad bit hard to slide open but we managed, just gotta use your muscles ;)
- our bathroom was always spotless
- the telephone beside the bed was broken the entire week so we just used the one in the bathroom, no biggy. We didn't bother to report it as it wasn't a big issue for us.
- the tv wasn't working properly the first night, which one call to Maintenance fixed all our problems within 10 minutes and swapped out for a new tv.
- our mini fridge was always stocked, however our fridge didn't seem that cold but we didn't mind, since we just goto the lobby or beach bars anyways.
- our in-room safe/security box worked perfectly fine and no issues there.
- we got a free litre of Tequila in our room upon arrival, as it was a gift for ALL Transat travellers.

The icecream shop and coffee shop was a great bonus to this resort - mMMmmm!!!

Beach was a bit rocky, but it was still beautiful and nothing water shoes couldn't fix!
- we took some bread out to the beach, near the ruins, and fed the fish. Was awesome seeing them swarm you! :)

My husband and I did not get to relax as much as we'd like, but we still had a wonderful time and definitely will return! (possibly for our honeymoon!)

Feel free to message me if you'd like to see wedding photos :)

Have fun, don't sweat the small things, and just relax!!!

I delayed this review in hope's the hotel would show some responsibility and acknowledge the very dangerous walkways and stairs when wet. I stayed here in October i must say the employee's were fabulous but management of this company has severely dropped the ball. When it rains at all this place becomes very slippery on its walkways and steps i personally took a really bad fall due to a poor walkway that i did send pics of to the hotel and a reply to a crash expert that told me these are very dangerous conditions and the hotel ignored. What they did was send me what looked like a mass email and inserted my name (noticed this cause of the gap before and after my name) denying any responsibility. The people were great the food was average and totally do not recommend any older people that cannot suffer a fall like i did with no help from management.I was very disappointed with their handling of this issue and witnessed other people falling in the front entrance of the building even when we were departing. Many resorts in this area recommend staying clear of this one. Blaine from Canada

We did not know fully what to expect having read mixed reviews but as always here are the pros and some cons.

Pros. The staff was really over the top: ready to help, friendly, and very willing to serve. We were checked in as soon as possible (with champagne in the lobby -oooh). We went to 4 of the 7 al a carte restaurants. Cajun-good but not spectacular. steakhouse-not bad steaks, but not great or even good steaks, but I guess good for mexico. The brazilian-amazing, they served 7 kinds of meat, (steak, pork, tenderloin, 2 types of sausage and chicken). All slow rotisserie cooked, it was amazing, a must book, you only get 3 vouchers for restaurants, but you can always pop by early (right at 6) and ask the maitre'd if he has room (often yes). Japenese, also amazing, ok sushi, and he cooks the food right in front of you, throws the salt and pepper around, but it always seem cooler then you do at home ( ha), and definately order the fried banana dessert, not the carmelized pinnaple, which really sucked!

The drinks were good quality. The lobby bar has the best alcohol, some brand name stuff (glennfiddich12, beefeater, smirnoff...), the others have the typical no name $7 dollar crap bottles, but whatever, it's free right? The lazy river is a nice diversion, and is a fun thing to do when it's hot. There is a bit of walking because it's a medium sized resort, so expect that, but again, your on vacation, and you probably eat too much like we did, so you will probably need to walk more that you want to anyway. We got to the beach around 10 everyday, and didn't find it hard to find chairs, but if you want shade around some of those huts (whatever they are called) then plan to reserve them around 6 or 7am! General buffet food was varied and ok, about a 6 out of 10, definately better that a lot of other resorts, but book the al a cartes, WORTH IT!

Cons-we went to two of the evening shows which were terribly coereographed (but its mexico, I know) but a few singers had nice voices, so maybe go to a show or two, just to say you did something. Some of the bedding was badly used and a little stained. and the room was not thoughoughly cleaned, some dust in spots, but not ridiculous, (i mean how clean our our homes really?) Also the beach is a little small, and when you go to walk in the water, the first 10 feet is really rough. So if you like to walk down 5 miles of beach this is not the spot. If you just like to sit and drink on the beach, then you wont mind. we didn't mind, it's not overly small, it's just not massive.

Some people came late from night clubs around 2 or even 4 am most nights. And the made one heck of noise. So bring ear plugs or ask to get rooms where there is little or no traffic. This was probable our biggest complaint.

we did the snorkeling trip to akumal beach to swim with the sea turtle ($40) from the dive shop, well worth it, and yes we did see turtles and other things. If you want to save a little money you can walk to the road, get a collectivo bus for a couple bucks each way, take it to akumal beach and swim out the where the boats drop you off (about 200ft out). It's very do able. We would do that next time seeing how easy it is. But the boat thing was fine and easy too. About a 2 hour round trip, 1 hour in water.

We also did the "aqua tour' and massage in the spa. Also worth it. The aqua circuit is going to about 4 different pools which all have water blasted at you from different directions focusing on different areas of the body. I would break it up next time, do the aqua tour one day. And the massage another, but just my preference.

Overall I would return to this resort and rate it about a 8.5 out of 10. You will not be dissappointed, and whether you are a family with kids or a small or big group, you will be treated awesome.