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Gran Bahia Principe Akumal: Traveller Reviews

Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Hotel amenities
Gran Bahia Principe Akumal
Ranked #10 of 21 hotels in Akumal
4.0 of 5 stars 2652 Reviews
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2,652 reviews from our community

What travellers say about this hotel
  • Playa del(74)
  • Very good(72)
  • Royal golden(52)
  • Snack bar(46)
  • Very nice(30)
  • Other resorts(27)
  • Main lobby(27)
  • Great time(26)
  • Riviera Maya(23)
  • Dolce Vita(23)
Traveller rating
    1,479
    721
    254
    132
    66
Only show reviews for Family (523) | Couples (906) | Business (13)
Date Rating
Saskatoon
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“My first all-inclusive”
4 of 5 stars Reviewed 3 February 2012
6
people found this review helpful

I did a fairly extensive review, but it somehow got lost in the upload, so I am going to try and be short and sweet with this attempt.
What did I like?
1) The resort buildings and grounds are beautiful and well maintained. Everything is very clean and the main building is large and interesting.
2) The room was spacious, clean and comfortable. A bit of a musty smell upon arrival, but stopped noticing it almost immediately. We were in the "gold" area, building 73 I believe, and there was even a small pool and bar hidden away right behind our building.
3) The food at all of the buffets was outstanding. Sure, some dishes were better than others and stuff cools off when it has been out for a while, but overall great. If you can't find something you like you probably shouldn't be eating at a buffet. We didn't even bother with the a la cartes. (we hadn't booked ahead so times were undesirable anyways)
4) Service overall was friendly and attentive. Knowing more spanish would have been helpful.
5) The pools and beach areas were very acceptable. The large beach area in front of the main building was protected by a large break and there was a large area of water that wasn't too deep for any of us, including my 8 year old, to touch bottom.
6) The golf course was really nice. It kicked my butt.

What didn't I like?
1) There was some bad service, as could be expected with a staff this large. The dining room staff could be a little more attentive in particular. Getting the crowds in and out seems to be the main intent, and getting you a drink or anything else is often forgotten or takes a long time.
2) Check out was ridiculous. Several us had done the "early check-out" the night before, and still had to stand in a painfully long line up in the morning. Worst of all, one gentleman had to process all of us while two other staff members at the counter appeared to be doing very little.
3) I thought the "dolphinarium" was pretty inadequate for housing the animals they have, though I'm not big on captive dolphins at the best of times. I found this and some other aspects of the resort a bit incongruent with their claim to be eco-aware and friendly.


All in all it really was a very nice resort that I would return to if the circumstances were right. I am afraid that it may have even spoiled me for other all-inclusives, but we'll see.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fredheadsaskatoon about Gran Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malartic, Québec
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“back to the winter BRRRRR !!”
4 of 5 stars Reviewed 2 February 2012
6
people found this review helpful

Just got back from a week in Riviera-Maya at the GBP Akumal.. I must admit the grounds are very clean and you can walk forever to all the GBP resorts or take the trollies..
the food is acceptable nothing grande , but your not there for gourmet cooking ...
the show entertainement can use abit more professionnel actors...my down side is the beach I'm not used to beaches with rocks you have to look where you walk all the time,, but all in all it is a very friendly place and friendly people.. do bring your mask and snorkel the fish are all about.. bought the royal golden , but I really don't think thatyou get more treatement than the others that did not paye the 175.00 extra per person..I think if you want to go you have nothing to lose here, the pools are clean.. the bars are great... have fun and bon voyage.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask northstar2630 about Gran Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
10 helpful votes 10 helpful votes
“Mexico 2012”
4 of 5 stars Reviewed 1 February 2012
10
people found this review helpful

Just got back from a great trip from Jan 22 - 29,2012.
Overall is was a great trip with no issues to speak of. We received a great ocean view room in building 67. The best rooms for ocean view is 65, 66 and 67 with building 66 directly facing the ocean.
The food in the Akumal buffet was par at best. The Cobia and Tulum had far better buffets for all meals but we still found something to satisfy our hungry when we did go to Akumal.
We took in 3 A La Cartes(Italian, Japanese and Brazilian)
Italian - was just OK, my girlfriend is Italian so it probably didn't get a fair shot.
Japanese - Makadio(sp?) - This was my favorite experience of the trip. Our server Roger kept us entertained and was quick on the drinks all night. The food was amazing and because we had 12 in our group we had a private room with the food cooked in front of you. The food itself was Excellent!
Brazilian - Quite the experience but don't go unless you are hungary and you like all kinds of meat. They cook the meats on large skewers in a clay oven and as long as your card is green they keep bringing the meats. Chicken, sausage, Turkey, Pork, Ribs, 3 kinds of steak, prime rib, Salmon, etc..... Had a big case of the meat sweats after that meal!!!
We took in a few shows and they are your typical caribean shows......they were good but I will leave it with you to form your own opinion.
Lots to do here with access to all the resorts.
The trains were pretty quick moving you around and for a tip you could even get your own golf cart even when the guys were done for the night. We seemed to take advantage of this most nights.
Bring snorkel gear because the fish in the Lagoon in front of build 66 is nothing short of spectacular. I got some amazing shots on my underwater camera.
The winds were high during our trip and the Red Flag was up but due to the Rock wall protecting our area of the beach it didn't affect our swimming at all.
I can't comment on the pool area because we didn't even spend 1 minute there. We had everything at the beach including a great Beach Bar only a few steps from our lounge chairs. Also there was no issue with chairs, it didn't start to fill up until around 11am but that always changes with the travellers weekly.
All in all it was a very enjoyable trip and I would reccommend it to my friends and if you like the beach it is well worth the upgrade to the Royal Golden section.

Room Tip: Building 65, 66 & 67 has the best Ocean Views. We had room 6721 and loved it!
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask VacationBound538 about Gran Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fargo, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Three generations in paradise!”
5 of 5 stars Reviewed 1 February 2012
11
people found this review helpful

I just got back from Gran Bahia Principe Akumal last night and it was so good, I had to write about it right away today, which is a first for me. The nine people in our party represented a variety of lifestyles - a single guy, a married couple without kids, a young family of four with a three and four year old and senior citizens - and we all had a great time! I read in Budget Travel that the key to family vacations is finding a place where there's lots of things you CAN do, but very few things you HAVE to do....well, Akumal is that place.

Service - The staff here is great! I was especially impressed with our rep Joel - from Traffic Tours. He hooked our group up with Chichen Itza and deep sea fishing excursions and always smiled and asked what we were up to in the lobby. I'm in sales, so I was impressed by his ease, friendliness and helpfulness. And the activities staff - especially Joaquin - were so fantastic! Joaquin took a family photo for us and made a point to chat with us. That's going above and beyond the call of duty in my book and it made us feel extremely welcome. The tram drivers were also excellent and helpful.

Room and Resort Layout- We stayed in Villa 76, which looks far away on the map but isn't bad. They have golf cart trams that pick you up every few minutes if you do find it unmanageable. Our villa was close to Coba resort as well, which made it easy to catch the tram to the Coba attractions, explore their pools etc. The rooms were large - at several points we had 6 or 7 of us in one room, chatting, drinking mini-bar beers etc - and it didn't feel cramped. Some of the reviews have mentioned a slight mildew smell, which I noticed too. But it was much worse on the humid days, so I assume this is just a natural part of staying in the tropics. The views were great to watch the setting sun and bustling resorts. The furnishigs are a little dated, but who cares? You're not here to look at your bedspread, just to enjoy a nice cup of coffee on the balcony or a cold beer from the mini bar before dinner.

Food - We found plenty to enjoy here. The main buffet at Akumal was good, but as previous reviewers have stated, we found the Coba buffet to have a slightly better selection at dinnertime, especially for the kids. (They're picky and Coba had peanut butter sandwiches, more cookies, chocolate milk more often etc.) They have cute plastic kids plates at all the resorts, which the kids looked forward to. Breakfasts were great at the main buffet - be sure to pour yourself a mimosa while you eat! If you're in a hurry or don't want to wait in line for an omlet, breakfast at La Dolca Vita near the activities pool is great. It closes at 10:30 am, but it's close to the pools and beach and is much less crowded. We also ate at the Snack Bar, which is handy if you don't want to put a cover-up on over your bathing suit. We had two a la carte dinners, so my husband and I went to Mikado (Japanese) and La Gran Tortuga (Brazilian Steakhouse). We enjoy sushi and have visited Japan, and we thought the rolls - especially the salmon - at Mikado were top notch. For our main course, we had the chicken and filet mingon from the grill and the filet was incredible. They excell at cooking meat at this resort! The meat at La Gran Tortuga - served at the table on giant swords until you feel like you might explode - was fantastic as well. The only thing that was a little strange was the rice seemed to be a bit undercooked at all the resorts.

Beaches, Pools - We went to Coba beach and two different locations on Akumal beach and loved it all! It was a little rocky in places, but water shoes were not necessary. The kids didn't have a problem! The sand is fine and you can see lots of fish in the water, especially in the lagoon created by the breakers. If you like a lot of action, sit in front of the buffet at Akumal, which is right near the Coba beach sign. There's a big wood dock with a platform where they do yoga, water aerobics (which will tire you out - in a good way!) and a bar very close for refreshments. If you'd rather veg, Akumal is more mellow. If you want a palapa, send somebody out with towels around 7:30. (You're not supposed to reserve chairs, but everybody does.) If you want a beach chair in full sun, you have until about 9:30. Otherwise, just head up and grab vacant chairs when the lunch rush hits about 11:00ish. We never had a problem grabbing three for four chairs to put our things on. We swam in both Akumal pools and really enjoyed the activities pool. People in our group did zumba, water polo and water volleyball and we could keep the kids in the kiddie pool (which is attached). The sunbathers liked the afternoon sun there too!

Nighttime Activities- I'd really recommend headed to Coba to catch the shows. The Friday night show featured an aeralist and singers and dancers, and they were fantastic. We caught the Michael Jackson tribute show on Sunday night and guy that played Michael was just okay, but the troupe of six back-up dancers stole the show. I've acted professionally and I'm hard to impress! The sets are chintzy, but they're extremely talented. The kids disco is boring - just kids dancing for 20 minutes - but they do a big kids show on Friday nights that looked interesting. We went to the Disco at the Hacienda and were pleasantly surprised. It's small and not fancy or anything, but they played a great mix of music - dub step, hip-hop, pop, bhangra and reggaeton and a cumbia now and then - which was fantastic to dance to. We went Friday night and the crowd was young and the floor was packed. We talked to a girl that went another night and she said the opposite, so maybe it depends on the day? Ask around. If nothing else, it's worth it to head to the shops around 10 or 11, before the disco opens, and see what's shaking on the plaza there.

Overall Vibe - I tend to gravitate towards urban vacations and was scared that this resort would be full of entitlted, sunburned white people demanding that people speak English, but that couldn't be further from the truth. It had a very international feel - we chatted with a lot of Canadians, but ran into people from Poland, France, Italy, Argentina, Spain and England as well, which was refreshing. There was a great mix of people and everybody seemed interested in interacting and having a good time. My husband and I had our honeymoon at Aventura Spa Palace just down the road and that was so focused on American honeymooners like ourselves that we actually felt like we were intruding on people's dates all the time. At Gran Bahia, I didn't get that vibe at all. People seemed to enjoy their food, their relaxation and their drinks, without being insular or going all spring break crazy.

All in all, we had a fantastic time, and I'd go back in a second!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lici720 about Gran Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toms River, New Jersey
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Excellente : - )”
4 of 5 stars Reviewed 31 January 2012
4
people found this review helpful

Booked through Apple Vacations for a 13 day trip. Apple Rep. Carlos Mendez is a real pro.....helpful, courteous and always available, three cheers for Carlos.

The hotel is top notch when it comes to management and facilities. Guest Service Manager Geraldo Alonzo Mendez and customer service rep Gabriella are two examples of employees who are at the top of their game. The rest of the staff I just can't praise enough for their hard work and friendly helpful attiude.

Hotel and grounds spotless, rooms always fresh not musty. Pool chairs can be hard if not impossible to get after 9:00am. unless you play the towel game, but now there is a new game in town, plastic clips of dolphins and flamingos that people clip to the backs of chairs to reserve.

If I had any disappointment it would be the swimming areas in the sea. The beach itself is beautiful with tons of chairs and ample shade. If you are looking to swim in a textbook mile long, half moon
carribean sea you won't find it here.

Ala Carte restaurants are a must....gourmet meals and stellar service. Buffets are more than adequate. The breakfast buffet can be hectic at peak time, but the wait staff work very hard (if anybody deserves a buck or two tip it would be the buffet staff).

Would I go back...YES
Would I recommend to others....YES

Room Tip: Ask for a room with king bed.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tony838 about Gran Bahia Principe Akumal
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Additional Information about Gran Bahia Principe Akumal

  • Bahia Principe Akumal
  • Bahia Principe
  • Bahia Principle
  • Bahia Principe Mexico
  • Gran Bahia Principe Hotel Akumal
  • Mexico Bahia Principe
  • Bahia Principe Tulum
  • Grand Bahia Principe Akumal
  • Bahia Principe Riviera Maya
Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Price range (per night):* 133 AUD - 267 AUD

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