The Hotel only needs better beds (you are practically sleeping over stone) and rooms more comfortable. However, it has beautiful gardens, great scenario, and great service. Stay for one night because your back will not tolerate more, believe me!

We found this hotel to be full of charm with spacious, clean rooms and lovely views from the many terraces. The gardens and chapel are also very nice. Originally built in 1939 the hotel has been well maintained and updated. The staff were always friendly and professional. We also ate several meals in the restaurant "El Tarasco” and found the breakfast buffet on the weekend to be especially good. The emphasis is on local cuisine and was reasonably priced and delicious! The place is family friendly and has a great pool and spacious grounds.

Our room smelled horribly like sewage. When we figured out the smell was coming from the bathroom, we went up to the reception to report the probelm. They sent a maid who sprayed the bathroom and the room but it did not fix the problem. The whole room had a pungent smell. The hotel did not offer to change the room. In fact, upon our arrival, they offered to take our bags and told us we would have to wait for the room to get cleaned up. We avoided going into the bathroom and used their public facilities by the restaurant whenever possible. The beds were not comfortable at all. At the restaurant we were given dirty glasses with lipstick on. It was very disgusting. The food was okay but not great. Avoid staying at this hotel if you can. I do not recommend it.

We stayed at this hotel as part of a tour group travelling for the Day of the Dead so our tour director was responsible for choosing this hotel but I was very impressed with it. The rooms were very nice and clean; beds were hard, which you get used to in most all of Mexico, bathroom decorated with tiles in typical mexican style. The gardens and pool area were filled with flowers and had a view of the mountains. Of course it was too cool to get in the pool, and I'm not sure when it warms up there as it is high in the mountains. There is a bar and restaurant area and we were given a welcome drink. The hotel is not in the main part of town but is on the main road going from the lake area where you take the boat to Janitizio It is not far to either one. There is excellent security in this hotel.