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The Waddell: Traveller Reviews

1 WALTON STREET, Port Hope, Ontario, Canada
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Ranked #4 of 6 Port Hope B&B and Inns
3.5 of 5 stars 7 Reviews
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7 reviews from our community

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Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Nice Spot”
4 of 5 stars Reviewed 6 November 2011

We stayed at The Waddell while attending the town's Vintage Film Festival. We arrived late after a long drive from Ottawa. As mentioned in other reviews, the front desk was closed but a friendly waiter at the adjoining restaurant checked us in with no problems. There is an elevator in the old, three-storey brick building in the centre of town, but it's a bit slow so when we weren't hauling our luggage, we took the stairs.
Room 304 was really nice - and huge. The main room features high ceilings, a queen-sized four-poster bed, two desks, a large flat screen TV inside a wardrobe, several lamps, an electric fireplace, two wing-backed chairs, several other chairs, a coffee table and two bedside tables. There were several large windows overlooking the street on one side and the river on the other. I appreciated the many lamps, as I think lighting makes or breaks a room. The room is nicely designed, with a good mix of modern decor, antiques and neutral paint tones.

They also provided bottled water at no extra charge.

The bathroom is okay. The products are nice but the shower head was all cockeyed and sprayed everywhere and I thought the counter top was a little cheap when compared to the rest of the room. Nice quality towels.

I must say though, that at $200/night, I was surprised the bed had cheap sheets, a thin synthetic blanket and only two pillows. Frankly, this is the kind of place where I expected nice sheets, at least two pillows each and a duvet. We requested two more pillows in the morning. Still, the bed was comfortable and we slept well on the second night, once we got the extra pillows.

Breakfast is included with the room and it's not a boring old Continental breakfast either. The eggs, toast and hashbrowns were delicious. You may also get a different breakfast and pay the difference, which works out to be about $2 or $3. One morning I upgraded to eggs Benedict and my partner had fruit and granola - it was all delicious. The dining room/restaurant is beautiful...nice wood floors, charming decorations and windows overlooking the river. THere is also a nice patio that even at the end of October, was being used by people crowded around one of those gas heaters.

We didn't eat dinner there but we did have a few glasses of wine at the bar opposite the dining room and it was really cosy.

On checkout, they gave us someone else's paperwork.

We will definitely return.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
“Could be a great place!”
3 of 5 stars Reviewed 13 October 2011

Lacking real care of a caring owner/manager. Felt on my own, nobody really seemed to care. Seemed like a locked fortress when I arrived Sunday to a dark uninhabited building. Monday was not much better, restaurant finally opened up on Tuesday. The rooms are great and food fabulous. They would not play a hockey playoff game on TV in the Bar, they did not want to have that sort of atmosphere. I had to leave to watch the game at another establishment!

All in all great place, just not sure they really get it.

Room Tip: Ask for the 01 balconies are great!
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  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Spacious Room, Fine Food, Reception could be better...”
4 of 5 stars Reviewed 25 September 2011

The first impression at the front desk lacked warmth and professionalism. We were greeted with "I don't see a reservation in your name and we're fully booked" to which we replied that according to our confirmation the room had been booked months prior for an in town wedding that day. After another look, our reservation was found and we made our way to a lovely spacious room with many windows and a fireplace. Unfortunately the light was not working in the room entrance, in front of the closet. We saw a maid in the hall and asked if it could be replaced - her reply was - "is that still burnt out?, I'll get a new bulb." When we came back from lunch in the hotel restaurant (which was very good - menu offered a nice variety of dishes and the service was friendly) the maid was having some difficulties replacing the light in our room so my husband climbed the ladder and after testing several bulbs got it to work.
When we were ready to go to the wedding venue we stopped at the front desk to ask if they could call us a cab, which they did then explaining it would take 45 min to an hour because there were only 2 cabs!! (we allowed ourselves 30 minutes, knowing that the venue was not far away (a reason why we checked into this hotel!) We made the wedding on time, just a little stressed. I would have appreciated if the front desk had told us about the cab situation when we checked in...they knew we would be needing one!
To end on a positive note, we returned after the bar had closed but while staff were still there. We asked if we could have a night cap and while we couldn't stay in the bar they gave us two drinks to go...to our room.
Breakfast was delicious, and the wait staff friendly.
If they could work at improving their reception skills this would be a ***** star rating!

Stayed August 2011, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Clean and friendly”
4 of 5 stars Reviewed 12 September 2011

We stay there once a year and the service is always top notch.

We've often had problems with WiFi, but the situation definitely improved this year (2011).

Rooms are comfy and it can be relaxing to hear the river that runs at the foot of the hotel.

Port Hope is a nice town and offers some good dinning (I recommend the Black Bean, affiliated with this hotel).

Room Tip: Ask for a riverside room if you want to hear the river. But know that it is not a babbling brook - i...
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  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Hope, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“OUR FRIENDS WERE TOTALLY SATISFIED”
5 of 5 stars Reviewed 26 August 2011
3
people found this review helpful

We have recently moved from Toronto to live just one hour away, travelling East along Lake Ontario. Port Hope is a charming, historic, small town offering a multitude of shopping and cultural activities for residents and visitors alike.We now enjoy receiving friends who come to verify that we have made the right choice.
Many of our visitors choose to stay overnight, and we have no hesitation in booking them into The Waddell, a delightful boutique hotel, located adjacent to the river , at the end of the award-winning main street.
Most recently,our friends, a group of three ladies, spent three days in Port Hope last week-end.They report that, from the moment that they arrived at The Waddell and were warmly greeted by Bob Sanderson, the owner, all of the staff made every effort to ensure that their stay was comfortable and filled with positive memories.
The hotel ownership changed just over a year ago. Since that time, it has undergone a complete restoration, now providing approximately twelve beautifully decorated, spacious rooms, many with fireplaces,and views of the river. In addition, Trattoria Gusto is the gourmet restaurant providing breakfast, lunch and dinner either inside, or ,weather permitting , on the outdoor terrace overlooking the river. A lighter menu is offered in the very attractive lounge bar. We joined our friends at the hotel for various meals, and verified their appreciation for the charming service and delicious cuisine.
We have yet to hear any form of criticism related to The Waddell, and will continue to utilize this welcome addition to Port Hope, confident that our friends will be well pampered during their stay.

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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