We booked through Expedia for special rate but were not guaranteed a non-smoking room. We ended up with one that smelled like stale smoke. Luckily, we only had to crash after a banquet for a few hours.
Location is convenient to people travelling Hwy. 401. Close to Pickering Town Centre mall and many major box stores. Several fast food outlets within walking distance.
From check-in to each time we went to the front desk, there was nobody to be found. Person out wandering or doing other duties.
Room carpets dirty, toenails not vaccumed, mold forming on bathtub edges, air conditioner way too noisy, no room to move between small table with chairs and the bed.
Mattress was comfortable. Walls and wooden headboard scuffed.
Small fridge in room was a bonus.
Complimentary breakfast items included bread, bagels, muffins, Cheerios, Corn Flakes, fruit beyond its due date by appearances, waffles, juice and coffee/tea.
Tried the hot tub -- took about 15 minutes for jets to come on and temperature was lukewarm and there was dirt in the bottom.
Room Tip: If booking an Expedia secret rate, beware there's no guarantee of a non-smoking room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 April 2012
Dear Guest,
Thank you for your review.
Unfortuneatley when you book a "secret hotel" deal through any of the online travel agencies, you are not guaranteed a certain room type and I am sorry that your room had evidence of smoking in it.
However, I am happy to say that our hotel has been desgianted "smoke free" since July 1st 2011 although there are still some guests who disrespectfully ignore this rule and still smoke in the room. We do our best to rid the room from smoke for the next guest.
We encourage guests to report anything unsatisfactory with their rooms immediatley upon check in so that we can resolve the situation.
I apologize that our housekeeping was not up to your standard and I have personally taken the matter up with the housekeeper responsible for the room you stayed in.
I am gald you found other aspects of your stay (the location, breakfast and the bed) satisfactory.
I hope to welcome you to our hotel in the future.
Kind Regards,
David Han
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC