My boyfriend and I stayed here one night this past weekend to break up our trip to Charleston, SC. I picked this place because Front Street Inn was unavailable and they had recommended this instead since it was dog friendly.
Average check-in, receptionist seemed preoccupied, but she was friendly. We stayed in the Country French room and like previous reviewers said, the rooms are very outdated. TV and microwave looked to be from the 1980s and the couch in the common area was extremely small. Everything seemed okay until we went to sleep...
Woke up in the middle of the night to dogs barking. Thankfully called the front desk about it and it soon stopped. The building is very old so you can hear everything! Every movement and every creak.
And the top reason why I will never come back to this hotel would be the fact that the RECEPTIONIST was on her phone from 5AM-7AM and I could hear her ENTIRE conversation. Worst night's sleep in awhile. The breakfast bar was also pretty pathetic (rice krispie treats - are you kidding me?) Also, the morning receptionist (different than the previous day) couldn't have cared less about us and didn't even ask us how our stay was. Pretty bad for our first trip to Wilmington and needless to say, we won't be going back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 November 2011
We're sorry to hear of your bad experience.
We do have an older property. This particular building was constructed around the turn of the 20th century and we've tried to keep it faithful to that period. The electronics are currently being upgraded.
This building is also where our pet friendly suites are located and occasionally the pets are noisy. We always try to handle these situations as quickly as possible.
One of the drawbacks of being conveniently located in the heart of the historic downtown district of Wilmington can be its popularity. There is an active nightlife and on the weekends it can sometimes be a little noisy in the three rooms located just above the street.
We're sorry that you missed out on the rest of our breakfast items as well as the other refreshments and snacks that are available free to guests throughout the day.
Rest assured that we will use your review as a tool to make our hotel better and we hope that one day you will try us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
