Always very clean, great courteous staff..Relatives tayed at Sylva Inn almost every other weekend for 9 + months. Staff is very professional and the hotel property very clean.

There were no bedspreads or comforters on the beds,the stair exits were nasty and trash cans were overrunning at the doors,there on buisness and had several rooms, one of the people in the other room got bedbug bites all over him, had to leave and won't be back, hotel was bought out recently and is not the same,writing this for 11/2011, so beware BEDBUGS!!

Staff accommodating, solid economical place to stay, close to WNC University and not too far to Ashville

I went to Sylva to take my son to Western Carolina for move in day for freshmen....I made my reservation at the Sylva Inn for 2 nights. I read the reviews before calling & decided to go ahead & stay there since the reviewed all seemed positive. When we were heading to our room, there was someone that had 3 dogs (2 of which were pit bulls) walking down the hallway. We were not told that this hotel is pet friendly. As we went walking down the hall, there were several rooms that had dogs that were barking & we could smell them through the doors. I would have never stayed there if I was told that they allowed animals to stay....so..I went downstairs to ask if I could have a new room on a different floor....They sent me to the 4th floor with no hassle.
OK....now the fun starts!!!! After spending the night I felt this itching sensation on my back. I looked in the mirror & it looked as though I had a bite mark....Well...I turned the sheets down & there were blood spots & a blood streak on the sheet...I couldn't imagine where in the world that came from...as I moved the pillow, there was a dead bed bug!!!!! OMG...I totally freaked out. I put it on top of a pen & took it downstairs & asked for the general manager...of course he/she wasn't there, so I showed the lady at the front desk & told her that I was checking out & I wanted a total refund for the 2 days that I was there. I showed her the bug & the bite mark on my back. She did not hesitate to give me my full refund. I will NEVER stay there again no matter how reasonable the price is. To beat it all...I even asked the person when making reservations if they ever had reports of having bed bugs..Of course they said no...but when searching after I got home, there were reports of bed bugs in the past. I have learned a valuable lesson to do more research before making a hotel reservation. We ended up staying at the Holiday Inn Express...it cost us more, but it's worth it not to have to worry about getting bit while you're sleeping.