The only good thing about this hotel is how close it is to downtown Southern Pines.
The room seemed clean enough, but the TV kept going to static every time we changed the channel. It would come back after a minute or so.
The bathroom left a lot to be desired. The toilet ran, had water stains and looked like it had been taken out and put back in sloppily. The shower floor looked like it hadn't been cleaned in about 5 years - the grime was built up on it so thick, I dont think the cleaning staff could have gotten it out if they had tried (and I'm not sure how much they actually tried). We wore our flip flops to take a shower. The second day, the maid put a new garbage bag in the can, but forgot to take the full garbage bag out, so we had a nice present waiting for us when we got back to the room.
The staff didn't know squat about anything. I called on our way down to NC because my GPS system wasn't recognizing the hotel address. I had to prod the woman I spoke to for cross streets to try to get a different address to enter into the system, and the streets she gave me didn't even intersect. Thank goodness I was able to access google maps on my phone, or we never would have found the place. On our second night, we had a voicemail waiting for us on the hotel system, and the message button on the phone didnt work. I called the front desk and the woman told me she forgot how to access the system and to try the morning shift. When I called in the morning, the woman working said if the button on the phone didnt work, I could not get my message. I said there must be some way to access the system without pressing the button and the woman said she didn't know how to do it. I asked if there was anyone else there who may know how to access the system, and I was told no. I asked if there was a supervisor I could speak to and was told no. Later on, I found a laminated card in our room that showed how to access the system by pressing 77 on the phone. Why wouldn't the front desk have this information handy????
When I checked out, I had to wait for the woman at the desk to end her cell phone conversation (she was making plans for that night) to get my bill.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC