We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Suites: Traveller Reviews

2.5 of 5
9840 Pineville & Matthews Rd, Pineville, NC 28134
Hotel amenities
Quality Suites
Ranked #6 of 6 hotels in Pineville
3.5 of 5 stars 32 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

32 reviews from our community

    Trip type
Traveller rating
    11
    9
    5
    6
    1
Date Rating
Bayboro
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Hotel is Great:)))”
4 of 5 stars Reviewed 7 December 2011
1
person found this review helpful

I was a little skeptical at first, but this hotel ended up being one of our favorite stays! It was in a good location for eating and shopping(two of my favorites:) The staff was great and the rooms was clean with a micro and frig! Great!!!

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DavisFamilyBayboro about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“We will go back”
4 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

Clean, friendly....overall awesome stay. We had a room with two tv's and two beds and a small kitchenette. Breakfast was your average continental but it was well stocked. We will be staying there again.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask aviboo about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Hotel Has Gone Down”
2 of 5 stars Reviewed 16 August 2011
2
people found this review helpful

This hotel was not has nice as it was on our previous stays. We were given one bar of soap that we had to pass back from the sink to the shower. On previous stays, there were two bars of soap.

Our first two mornings we could not get in the breakfast room because all the tables were full. There was a sign stating do not take food to your room so we had to go out for breakfast. Our last day we got to breakfast before it started at 6:30 so we could get a seat. At 6:30 there were no lights on in the breakfast area, no juice in the juice dispenser and no yogurt in the refrigerator. At 6:45 the attendant finally put juice in the machine after several people commented; however, still no yogurt.

We were in room 103 and Saturday night at 10:15 p.m., there was loud music coming from a party in a room off the lobby. We called the front desk and asked could the music be turned down because we couldn't watch television in the living room because the music was so loud. We were told the party would be over in about 45 minutes. Then we tried to go to bed but couldn't because the noise and loud music were horrible.
Sunday afternoon there was something going on in the same room and the music was also loud but we didn't say anything because it was afternoon and not bed time.

The people above us sounded like they were coming through the ceiling into our room. They ran up and down the floor half the night, the hotel was extremely noisy.

We had a hard time finding a parking place because there were several tractor trailers taking up multiple parking places.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Nancy B about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitysuitespinevil, Webmaster at Quality Suites, responded to this review
17 September 2011
Dear Guest,

Thank you for choosing Quality Suites At Carolina Place Mall for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Breakfast staff received additional training in presenting a proper breakfast, having the area properly maintained and ready to open at the time designated.

• Management and desk staff was reminded of their responsibility to see to it that our valued guests remember to be thoughtful of their fellow guests.

• Management was approached about the possibility of designating parking areas for different types of vehicles.

I hope that the next time you visit our area, you will once again choose to stay at Quality Suites At Carolina Place Mall. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pineville hotels

Quality Inn & Suites
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d100057?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
TownePlace Suites by Marriott - Rock Hill
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1479252?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
BEST WESTERN Carowinds
4 of 5 stars
Show Prices ABS:HotelCheckRates-d258812?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Charlotte Pineville
4 of 5 stars
Show Prices ABS:HotelCheckRates-d224592?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Four Points by Sheraton Charlotte - Pineville
4 of 5 stars
Show Prices ABS:HotelCheckRates-d236277?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Sterling, Virginia
2 reviews
2 helpful votes 2 helpful votes
“The best night sleep and great front desk staff”
5 of 5 stars Reviewed 13 August 2011
1
person found this review helpful

The staff was great from when I called to confirm my reservation and once I checked in the night auditor was very pleasant and the gentleman on the morning during breakfast was very helpful. The suite was nice, the beds was very comfortable. Would stay there again.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask renee k about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Not for Kids”
2 of 5 stars Reviewed 5 June 2011
1
person found this review helpful

As a diamond member with choice I was not treated like one by the owner who wanted to charge me extra for a double bed opposed to an upgrade in which my "status" allows. After finally getting in the room while on the bed I smelled something gross so i sniffed the bed and there was a urine smell coming from the comforter. My 7month olds knees were black from crawling on the floor and it was very noisy. Not to mention they try to charge $2 per night plus tax for a safe and tried to charge me an extra $5 my second night. The breakfast woman is very rude and tries to get tips for putting out food A.K.A her job.

Stayed June 2011, travelled on business
Was this review helpful? Yes
Ask SalonJunkie73 about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitysuitespinevil, Webmaster at Quality Suites, responded to this review
19 July 2011
Dear Guest,

Thank you for choosing Quality Suites At Carolina Place Mall for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review the following actions were taken:

1) The owner and the breakfast woman both received additional instruction regarding the courteous, respectful way in which they, as our representatives, are to treat our valued guests.


2) The breakfast woman was made aware that asking for tips is not allowed nor appropriate.


3) Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Quality Suites At Carolina Place Mall. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Quality Suites also viewed

Hampton Inn and Suites Charlotte Pineville
Show Prices ABS:HotelCheckRates-d99982?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express Pineville
4.5 of 5 stars 45 Reviews
Pineville, NC
Show Prices ABS:HotelCheckRates-d99980?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Comfort Suites
4 of 5 stars 40 Reviews
Pineville, NC
Show Prices ABS:HotelCheckRates-d99986?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 6 hotels in Pineville, ranked by popularity »

Been to Quality Suites? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Quality Suites

  • Quality Inn Pineville
  • Quality Hotel Pineville
Address: 9840 Pineville & Matthews Rd, Pineville, NC 28134
Price range (per night):* 115 AUD - 143 AUD

Owners: What's your side of the story?

If you own or manage Quality Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Quality Suites
Show the lowest price for this hotel (from our partners)
Show Prices