This is a very nice looking hotel, with outside doors and balconies. We had reserved a non-smoking room, which is what we got, but when we entered the room the first time, the stench of old cigarettes was intense. I called the front desk and confirmed this was indeed a non-smoking room, and there was a sign outside our door stating such. However, there were folks standing right next to us on that balcony and below us smoking, and I saw folks standing on the balcony smoking all the way down the front of the hotel. We could not determine exactly where the smell was coming from inside the room, but noted the rooms directly below us were smoking rooms. The drapes and linens seemed to smell fine, but perhaps it was in the carpet. We went to Walmart and bought a large fan (in part, due to the noise next door), and some room fragrance to help the situation. The staff were friendly enough, but did not offer any assistance to my concerns about the smell. The continental breakfast was minimal but present. When we got home we had to clean everything, including our luggage to get the smell of stale smoke out. I chose this hotel due to the better price, and it looked so nice, but my advice would be, spend the money and get a better room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 October 2011
First I want to thank you for giving us a try. I do apologize for any inconveniences you may have experienced while staying with us. Sometimes guests take it upon their selves to smoke in a non smoking room and it is beyond our control until the guests are gone and we inspect the rooms and notice a slight smell of smoke coming from within the room, when this situation occurs we will do what we can to get rid of the smoke smell. We do use smoke eliminator for smoking rooms and for any unpleasant smells that occur. We also have an ozone machine that will help with certain smells as well that we do place in all rooms from time to time. We are an exterior property and guest entrance is on the outside, if a guest wishes to smoke outside they sometimes don’t realize there are non smoking rooms around them. We have most of our non smoking rooms away from all smoking rooms. Our breakfast has fresh fruit, Belgian Waffles w/strawberry topping, Sausage and Gravy, bagels, muffins, toast, biscuits, oatmeal, grits, juices, and cereal, it is actually a great breakfast and it’s free. I do hope in the near future you give us a 2nd chance to prove why Jameson Inn is the #1 place to stay while in this area or choose a Jameson Inn on your next destination. Thank you for your review I do take these seriously and I do want you to feel comfortable while at my location and also feel comfortable with the price you paid while staying with us. Once again I hope that this experience has not caused you to lose all interest in the Jameson Inn as we were voted #1 by Market Matrix for the best customer service. Let’s us prove ourselves and give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
