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Embassy Suites Charlotte - Concord / Golf Resort & Spa: Traveller Reviews

3.5 of 5
5400 John Q Hammons Drive NW, Concord, NC 28027
Hotel amenities
Embassy Suites Charlotte - Concord / Golf  Resort & Spa
Ranked #4 of 24 hotels in Concord
4.5 of 5 stars 155 Reviews
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155 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Staff member(3)
  • Next morning(3)
  • Great Place(3)
Traveller rating
    93
    41
    11
    4
    6
Only show reviews for Family (46) | Couples (33) | Business (54)
Date Rating
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Would recommend”
4 of 5 stars Reviewed 4 February 2012

Property is typical of what I'd expect for Embassy. Large comfortable rooms, clean, and friendly staff. The location is great unless, of course, you happen to need to stay during a race weekend.

overall, I would give it 5 stars but for the following: several of the machines in the aerobics room need repair/replacement and, as mentioned by another, the parking can be brutal. The place is structured to accommodate a number of events INSIDE, problem during those events is the availability of PROXIMATE parking. If I were to be really picky I'd complain about how the lobby is not set up for one to work ( on a laptop anyway).

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask daddyx3 about Embassy Suites Charlotte - Concord / Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Benson, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review
5 February 2012
Thank you for the kind and honest review of our property. We certainly can get busy with our normal visitors to Concord and then the various meetings/convention we have as well. While parking can get tight at times, it is always free.

We look forward to having you stay with us again in the future.

Safe travels,
Terry Crawford
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North Carolina
Top Contributor
129 reviews 129 reviews
Reviews in 73 cities Reviews in 73 cities
134 helpful votes 134 helpful votes
“Freaking awesome”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Let me start by saying this isn't going to be much help - unless you reserve the presidential suite. I didn't - but they got full and I was upgraded.

That suite rocks. I don't know what it costs but it is absurdly nice. I assume some high dollar race folks must stay there.

The huge outlet mall is nearby - lots of shops and food etc.

the only problem is the breakfast. I've never seen such a line. They say it's typical. expect to wait 45 minutes to get a table. Or do like I did and find a place nearby.

I don't know about the rest of the hotel but I'd stay there again just in case I caught an upgrade.

Stayed April 2011, travelled on business
Was this review helpful? Yes
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Ask sbccc about Embassy Suites Charlotte - Concord / Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry Crawford, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review
4 February 2012
Many thanks for your review. You are right, the Presidential Suite is awesome and we are glad you got to experience it. We hope to serve you again on your next travels to our area.

Terry Crawford
General Manager
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Charleston, West Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed 1 February 2012

I just had a business meeting at the hotel and everything was very nice. The rooms were clean and large, the breakfast is good and the entire hotel is very appealing.
I spent too much time in the meeting space but the breaks and food were very good. I did not get to sample the restaurants but if it was half as good and the banquets it must be very good.
I had the chance to play the golf course and for January golf it was a lot of fun.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mark C about Embassy Suites Charlotte - Concord / Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry Crawford, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review
3 February 2012
Mark C...................Thank you so much for your review posting. It was our pleasure to serve you during your business meeting. I am glad our beautiful weather warranted your experiencing our Rocky River Golf course. I trust you shot under par. We look forward to serving you again should your travel plans bring you back to the Charlotte - Concord, NC area.

Terry Crawford
General Manager
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Keller, Texas
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Consistently good”
4 of 5 stars Reviewed 30 January 2012

Stayed here in Jan 2012. The bed was comfortable, the rooms and lobby were clean, and the breakfast at Embassy Suites is always really good! However, if you visit the coffee shop downstairs, Caffeine, I would Not recommend The Avalanche... no bueno.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bigcoolchuck about Embassy Suites Charlotte - Concord / Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry Crawford, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review
2 February 2012
Thank you for your recent review and your kind comments. I hope we have the opportunity to serve you again in the future. I also hope that you try Caffeina's again.

Terry Crawford
General Manager
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Western North Carolina
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Horrible Parking!”
4 of 5 stars Reviewed 26 January 2012

This Embassy Suites is in a great location, close to the Charlotte Speedway and Concord Mills Mall. It is very clean and has friendly staff. What it doesn't have is parking. We have stayed here twice and both times, the parking lot was full and we had to drive around for 20 minutes. On this last visit, I spoke to the night manager about it and she stated that there was plenty of parking next to the convention center. It would have been nice for someone to point that out upon check in and have adequate signage. Really annoying especially when you pay top dollar to stay there.

Room Tip: If parking lot is full to the right of hotel, drive over to left....lots of spaces over there.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CurlygirlNc about Embassy Suites Charlotte - Concord / Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Benson, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review
5 February 2012
Yes, parking can, at times, be a challenge if you want to park close to the entrance doors. We do have ample free parking but it is spread out. We do have bellmen and staff that would be glad to shuttle you in our golf cart to and from your car. We can certainly do more to make our guests aware of this service. We look forward to you choosing to stay with us again.

Safe travels,
Terry Crawford
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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

  • Embassy Suites Concord
  • Concord Embassy Suites
Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Price range (per night):* 128 AUD - 375 AUD

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Embassy Suites Charlotte - Concord / Golf  Resort & Spa
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