My husband and I arrived to the RI on North Tryon and was initially pleased with our choice of hotel. It was very spacious, updated kitchen and rather cozy. As the evening continued, the room became a little drafty despite the heat on 71 degrees. We informed the front desk and immediately they offered to change our room to a second level. upon arriving, the room was nice and toasty. However, the next day our daughter had oral surgery and then came back to the room with us to recover. She was sleep majority of the time until she felt something crawling on the arm. It awaken her out of her sleep. She raised her weak voice loud enough for us to see the bug and indeed it was a large bedbug. My husband pulled the mattress out for further assessment and we found an entire colony including new babies . He put a few crawling ones in a ziplock bag and took it over to the front desk. Another guest was getting a fax sent by Mae the front desk person. She later said can I help you and we told her our story in a calm manner ( and gave her the ziplock bag). She never said one time that she's sorry or what can I do to make things better. Instead, her and manager were cold, nonchalant and non-empathetic. My husband asked for a full refund and he agreed however, when he asked to be placed in ANOTHER hotel of the same chain he refused until my husband demanded to speak to HIS manger. We went to another "INN" affliated with Marriott ( Townplace suites). It was ok...rather dated but we just wanted sleep. We went to sleep and woke up the next morning and saw a bedbug crawling up the wall!!!!!!!!!! We packed our belongings and shortened our stay. We got on the road to come home!
Please check the sheets, mattresses of these hotels and others. There is an epidemic!
- Residence Inn Charlotte
- Charlotte Residence Inn
