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Country Hearth Inn Charlotte: Traveller Reviews

1.5 of 5
5301 Equipment Drive, Charlotte, NC 28262
Hotel amenities
Country Hearth Inn Charlotte
Ranked #151 of 169 hotels in Charlotte
2.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    1
    0
    0
    2
    15
Date Rating
Brodhead, Kentucky
1 review
2 helpful votes 2 helpful votes
“OMG.......RUN!! No matter what the guy at the front desk says!”
1 of 5 stars Reviewed 4 July 2011
2
people found this review helpful

Coupon book read, Largest Garden Hotel in NC, Olympic sized swimming pool. We arrived and although my gut said do not stay we decided to because it was storming and getting late. The manager on duty said he would give us a poolside room for no extra charge. We paid cash for the room and left to go get something to eat because we had been on the road all day. When we returned it was obvious that some type of illegal activity was going on in the parking lot and against better judgement my husband said it's one night then we can be on our way. Poolside room was a disaster!! Stains on the couch, the room smelled and the first thing I did was search for bed bugs! At this point we decided we were leaving and went to get a refund so that we could go somewhere else. The manager informed us that 15 minutes after paying for the room money could not be refunded!! There was no chain on the door and no phone service. SOS calls only. My husband called the front desk and was told to go outside if he wanted to use his cell phone. We both slept in our clothes that night for fear we would have to exit in a rush! This place needs to be condemned! Oh and that olympic sized pool???? HALF FULL AND GREEN!! Didnt realize that till the next morning when it was daylight! The city of Charlotte should be ashamed to have such a filthy establishment! I took pictures of it all and plan to post every last one!

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Travelchick63_11 about Country Hearth Inn Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
“Run like Hell”
1 of 5 stars Reviewed 30 May 2011
1
person found this review helpful

When we pulled in to the hotel we noticed no landscaping had been done in about a year. We had gotten reservations online so we decided to stay anyway. The lobby smelled like body odor, they had a parrot running around on the front desk and they could barely speak english. The room was a total mess. The dirtiest, nasty place I have ever stayed. We didn't even pull the sheets down to sleep. I could go on and on but just read all the other reviews. They are all true. Please don't waste your time at this place. I don't know how this place stays open.

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask uscman89 about Country Hearth Inn Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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n.c.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“DONT STAY!!!!!!!!!!”
2 of 5 stars Reviewed 14 May 2011

Another reason to distrust the internet when it comes to representing motels and their ammenities. "Largest garden hotel in the southeast" they boast. Wow. A garden full of dead roses and other flower varieties, grass at least a foot tall (which prevents guests from using the broken volleyball net and/or the couple of picnic tables that sit crocked behind the net.) The website also mentions a complimentary "InnCredible" continental breakfast. Not! The employee stated that the motel was purchased 5 years ago and that the website had not been updated. No breakfast(not that I wouldve eaten it, the room was so disgusting). Its simply the point of advertising what you provide and not advertising what you don't!
Now, about the room, the night before, employee named "Ricky" promised us our "executive" room would be ready for us early(by 11:30am) due to the fact that we would not be able to return to the room until after midnight. We arrived and the room was not ready. He offered us a "double" room at the same price!! We also had a coupon and he stated that he was not accepting coupons on that day... In a tough spot, we accepted the double room so we had a place to leave our luggage all day. We opened the room door and immediately knew we had made a huge mistake. Holes in the wall (fist sized holes), a terribly stained tub, dirty floors, dirty carpet, dirty appliances, dirty everything. My laptop will not charge now since I plugged it into one of the room's outlets. We were so uncomfortable with leaving our things in the room, we locked alot of it in our car! When we left, there was an officer in the parking lot, when we returned that night, there was an officer standing guard. Thankfully, we did not have to spend much time in the room. We were happy to leave the next morning. And I am NEVER ready to leave a hotel room to come home. I treasure every time my husband and I are able to get away, but this time it was no problem leaving. That says alot.
If I could purchase a hotel, I would take good care of it and make my customers want to return. I thought that was the goal of a business and its success...This one is an epic fail. Fix it up, care about your customers,update your website, and improve the environment with more security and maybe you have a chance. But, honestly I dont expect it...

Room Tip: Dont do it
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  • Stayed May 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask ajblalock about Country Hearth Inn Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamston, South Carolina
1 review
“Never stay here...”
1 of 5 stars Reviewed 9 May 2011

2 words...awful...nastiness. Bathroom door had been busted in and wasn't even repaired...wouldn't even shut all the way. Nothing looked even remotely clean. Spend a little more $ on another hotel perhaps and have a great stay somewhere else. This place needs demolishing.

  • Stayed May 2011, travelled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MamaTraveler1977 about Country Hearth Inn Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
“Do not stay here!!!”
1 of 5 stars Reviewed 13 January 2011

The dirtiest nastiest place I have ever stayed. DO NOT STAY HERE. Dirty sheets, Hair on the shower walls, Hair on the towels, Towels smelled like they had not been washed, Mold all over bath room, Not safe, Very bad neighborhood, Smell in room was awful. Just disgusting!

  • Stayed January 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask timcroberts about Country Hearth Inn Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Country Hearth Inn Charlotte

  • Country Hearth Hotel Charlotte
Address: 5301 Equipment Drive, Charlotte, NC 28262
Price range (per night):* 57 AUD - 195 AUD

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