Coupon book read, Largest Garden Hotel in NC, Olympic sized swimming pool. We arrived and although my gut said do not stay we decided to because it was storming and getting late. The manager on duty said he would give us a poolside room for no extra charge. We paid cash for the room and left to go get something to eat because we had been on the road all day. When we returned it was obvious that some type of illegal activity was going on in the parking lot and against better judgement my husband said it's one night then we can be on our way. Poolside room was a disaster!! Stains on the couch, the room smelled and the first thing I did was search for bed bugs! At this point we decided we were leaving and went to get a refund so that we could go somewhere else. The manager informed us that 15 minutes after paying for the room money could not be refunded!! There was no chain on the door and no phone service. SOS calls only. My husband called the front desk and was told to go outside if he wanted to use his cell phone. We both slept in our clothes that night for fear we would have to exit in a rush! This place needs to be condemned! Oh and that olympic sized pool???? HALF FULL AND GREEN!! Didnt realize that till the next morning when it was daylight! The city of Charlotte should be ashamed to have such a filthy establishment! I took pictures of it all and plan to post every last one!
- Country Hearth Hotel Charlotte
