Another reason to distrust the internet when it comes to representing motels and their ammenities. "Largest garden hotel in the southeast" they boast. Wow. A garden full of dead roses and other flower varieties, grass at least a foot tall (which prevents guests from using the broken volleyball net and/or the couple of picnic tables that sit crocked behind the net.) The website also mentions a complimentary "InnCredible" continental breakfast. Not! The employee stated that the motel was purchased 5 years ago and that the website had not been updated. No breakfast(not that I wouldve eaten it, the room was so disgusting). Its simply the point of advertising what you provide and not advertising what you don't!
Now, about the room, the night before, employee named "Ricky" promised us our "executive" room would be ready for us early(by 11:30am) due to the fact that we would not be able to return to the room until after midnight. We arrived and the room was not ready. He offered us a "double" room at the same price!! We also had a coupon and he stated that he was not accepting coupons on that day... In a tough spot, we accepted the double room so we had a place to leave our luggage all day. We opened the room door and immediately knew we had made a huge mistake. Holes in the wall (fist sized holes), a terribly stained tub, dirty floors, dirty carpet, dirty appliances, dirty everything. My laptop will not charge now since I plugged it into one of the room's outlets. We were so uncomfortable with leaving our things in the room, we locked alot of it in our car! When we left, there was an officer in the parking lot, when we returned that night, there was an officer standing guard. Thankfully, we did not have to spend much time in the room. We were happy to leave the next morning. And I am NEVER ready to leave a hotel room to come home. I treasure every time my husband and I are able to get away, but this time it was no problem leaving. That says alot.
If I could purchase a hotel, I would take good care of it and make my customers want to return. I thought that was the goal of a business and its success...This one is an epic fail. Fix it up, care about your customers,update your website, and improve the environment with more security and maybe you have a chance. But, honestly I dont expect it...
- Country Hearth Hotel Charlotte
