The rooms were nice and clean. The staff was very friendly at the front desk and helped get us checked in quickly and efficiently. I am very happy that they are a pet friendly hotel as well. And you DON"T have to PAY to bring your dog (40lb limit). I enjoy having the option of bringing our 12lb dog with us. The pool was nice too. I would definately go back and stay at the Westin in uptown Charlotte!

We stayed here for a weekend getaway from our home in Charlotte. From check-in to check-out my wife and I did not experience exceptional service; however, I tend to have very high standards. The property is large and kept nicely. We stayed in a Superior corner room on the 21st floor. The rooms are great; with their Heavenly Bed and Bath. These rooms have been recently renovated in a very nice, modern yet comfortable style. My one complaint concerning our room was the filthy window which heavily impaired the uptown views of the city. I went ahead and payed more for the Superior corner room because of the better city views it offered, so this was very disappointing for us. I have included a photo from the room that shows the problem window.

Nice, large, clean modern hotel in a perfect location. Across the street from the Convention Center and in the heart of downtown. Welcoming Lobby which has two nice bars and one resturant. I ate breakfeast buffet and it was tasty!! Room was large, clean, well desigined and most importantly quite. Bathroom was modern, clean lines and large.

We stayed in several hotels the last month in the USA and this was really not a positive experience. We stayed as a SPG member on the 25th floor of the hotel. Our beds were made but it looked if someone slept on our beds. The iron and iron board was not once put back into the cupboard. You really expect more of a 4* hotel!! We have boxes of brochures shipped to the hotel for our convention and waited nearly a half hour for the boxes the be brought to us at the front desk after 4 different staff members came to ask if they could help us. And that after we asked reception to bring the boxes to our room when we checked in. We complained about the housekeeping but the iron and ironing board was still standing against the wall. Very disappointing! The front desk staff could also be more helpfull and warmer. It felt if they did us a favour.