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Sun Suites of Charlotte: Traveller Reviews

2.0 of 5
8530 East Independence Blvd, Charlotte, NC 28227
Hotel amenities
Sun Suites of Charlotte
Ranked #88 of 169 hotels in Charlotte
3.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    11
    12
    1
    0
    11
Date Rating
Charlotte, NC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Absolute Mess!!”
1 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

My fiance and I stayed here for New Years eve and it was quiet during the day until it hit about 7:30pm, stuff starting getting a little crazy. I've been staying here for years for New Years eve just to get away and I guess this has turned into the cheap ghetto place to stay for a night since the Marriott opened up across the street and they're a little more classy. I can put up with noise and don't mind a little rowdiness but someone slamming their doors and screaming outside, revving their engines like they're getting ready to street race, and hearing someone set their car alarm off on purpose every 10 minutes is hands down annoying. I was informed of a robbery and shooting here last week from an off duty police officer, so this property has taken a turn for the worst. If the office was open 24 hours I would have checked out already. This place will not longer get my business, I will take it to another hotel where they actually stay on their toes about how people act on their property. The ladies that checked me in where awfully snotty also, but nothing new there. I've always had someone with an attitude when I've stayed here and their motto is "it's a great day at Sun Suites" ha, good luck!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask chloeeeeeyeahh about Sun Suites of Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Rodriquez, Manager at Sun Suites of Charlotte, responded to this review
18 January 2012
We appreciate your response and I want to first apologize for the inconveniences you experienced during your stay. I have addressed your comments with my staff and we are working diligently to ensure that this never occurs again. We take complaints like this very seriously. Again I can assure you this will be addressed with all of our staff. We do take a lot of pride in the cleanliness of our hotel and I have also spoken with my front desk staff on the best way to resolve guest concerns. Please contact the hotel at your earliest convenience, so that we may have the chance to rectify this situation for you.



Again, thank you for your input and we hope you will return.
Sincerely,
Jacqueline Rodriquez
General Manager
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Wilmington, North Carolina
1 review
“ASHLEY”
4 of 5 stars Reviewed 16 November 2011

While in the middle of relocating for my job I stayed here. While I wasn't overly impressed with the cleaning staff I cant say enough about Ashley that works the front desk. My company dropped the ball on extending my reservation for another week. Ashley went above and beyond her job for me. She talked to server people within my company and worked everything out to ensure I had a place to stay. She was very friendly and help destress the situation! When all was said and done I was able to stay in the same room and not worry about moving rooms or having to book another hotel. As a manager I would be so lucky to have her as an employee! Thank you very much Ashley!

Room Tip: I would stay here again just on the basis of my interaction with Ashley and the other front desk per...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dee j about Sun Suites of Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Rodriquez, General Manager at Sun Suites of Charlotte, responded to this review
30 November 2011
Dear Guest,

Thank you for your recent comments regarding your stay with us. I am happy to hear that Ashley and Shaughn were able to provide excellent service to you and that our employees made sure your stay was pleasant. I’m sorry to hear your housekeeping experience wasn’t as great. Please accept my sincerest apologies in that regard as well as my promise to personally oversee your housekeeping on your next visit to Sun Suites of Charlotte. If you ever have any service that is lacking, please do not hesitate to let me know. Thank you for your business and we look forward to having the opportunity to serve you in the future.



Sincerely,

Jacqueline Rodriquez, General Manager
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
“better than i thought it would”
4 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

i travel 11 months out of the year and do a lot of last min stays and this hotel was more than i expected the room was clean comfortable bed internet was not the best it booted me off while i was trying to transfer files but beside that it was an enjoyable stay and i would stay there again

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dominick L about Sun Suites of Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Rodriquez, Manager at Sun Suites of Charlotte, responded to this review
2 November 2011
Thank you so very much for choosing Sun Suites Charlotte for your travel needs! We diligently strive daily to provide a neat, clean, and economical "home away from home" for our guests. It is very rewarding to hear such positive feedback and, again, would like to thank you. We look forward to serving you in the future.
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Chicago, Illinois
1 review
“Diamond in the rough!!!”
5 of 5 stars Reviewed 19 October 2011

I was traveling thru Charlotte and had to stop for the night. I picked this Sun Suites hotel due to the brightly lit parking lot. When I entered the office I saw the gentleman was peparing to leave but he stopped and checked me in anyway. Security showed me to my room and I was surprised to find a room that wasnt fancy but very neat and very clean. There was free cable and the internet was usable. I was so happy with my find that I satyed an extra night and got to sightsee in Charlotte. I will be back whenever I come back thru. I met both managers and they made sure I had the locations and phone numbers to all the Sun Suites so i can find one no matter where I am traveling. Great place!!!

Room Tip: I always get a non smoking room when i travel and I always stay on the third floor so no noise above...
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  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask glenda j about Sun Suites of Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Rodriquez, Manager at Sun Suites of Charlotte, responded to this review
16 November 2011
Dear Guest,
I am so very pleased that we were able to serve your hotel needs at such a critical time. I understand how stressful travelling can be and having a clean, affordable place to stay while on the road definitely helps. We strive to keep a certain standard and really appreciate hearing such great, positive feedback. Thank you again. We look forward to having you back.
Sincerely,
Jacqueline
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Charlotte, North Carolina
1 review
“Do not stay here no matter!!!!”
1 of 5 stars Reviewed 15 October 2011

Where do i begin with this horrible no good worthless excuse for a hotel!!! Dirty rooms mold in the bathtub constant leaky bathtub faucet, no cookware even though they say they provide, no daily housekeeping no fresh towels. We had four people in our room and only two towels and washclothes!! When we called to get more they said they had no clean towels!!!! We ended up going to a walmart and buying towels which is an unneeded expense when staying at a hotel!!! They r overpriced, if u r gonna spend $65 a night for a room which is there normal rate please stay at the best western or the fairfield next door for the same price!! I complained and complained to the front desk and manager and she even called the regional manager and yet we would not be issued a refund!!!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Cbdltd2003 about Sun Suites of Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sun Suites of Charlotte

  • Sun Hotel Charlotte
Address: 8530 East Independence Blvd, Charlotte, NC 28227
Price range (per night):* 57 AUD - 60 AUD

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Sun Suites of Charlotte
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