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Fairfield Inn & Suites Charlotte Matthews: Traveller Reviews

2.5 of 5
8540 East Independence Boulevard, Charlotte, NC 28227
Hotel amenities
Fairfield Inn & Suites Charlotte Matthews
Ranked #10 of 169 hotels in Charlotte
4.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    32
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    2
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Date Rating
Matthews, North Carolina
1 review
“very much satisfied”
5 of 5 stars Reviewed 2 February 2012

my experience with this particular hotel has always been outstanding. once i walk in, i am greeted with warm smiles always. No one has a problem assisting me with extras i may need either. There is one specific ladie by the name of Erica Coby that i am most pleased with and whom i feel most comfortable when i do arrive. she works very well and is most friendly with me when i do arrive. assisting me promptly and ready to fix a problem for me if one does pop up. overall, i am very pleased with the companies performance and worker. i look forward to more welcoming stays with you all.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Andreka W about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
3 February 2012
We are pleased that you thoroughly enjoyed your stay here with us! I will certainly relay your kind words not only to our entire staff but certaintly will take the time to acknowledge Erica for her great customer service. Thank you so much for taking the time to review us. We look forward to seeing you soon!
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Detroit, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The best Fairfield Inn”
5 of 5 stars Reviewed 30 January 2012

This is by far the best Fairfield Inn we have ever stayed in. Nice, contemporary, clean rooms, lobby, breakfast area and an extremely friendly and helpful staff. Also has two restaurants very close by and walkable - a Chili's and a Buffalo Wild Wings, with many other restaurants within a 5 minute drive. We have stayed here twice now, once a year ago and once last week, and would not even consider staying anywhere else when on a business trip to this area and looking for this type of a hotel due to budget.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ronscpa about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
31 January 2012
Thank you so much for your comments on our hotel. We pride ourselves in providing superior customer service and strive on ensuring that is each stay is a memorable one. We are glad that you enjoyed your stay and appreciate the feedback. Come back soon and thank you for your loyalty.
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Graham, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Feel like family+”
5 of 5 stars Reviewed 11 January 2012

The entire staff on all shifts-I talk and walk alot- are always available for any assistance that might arise...at any hour of the day.

Room Tip: Stay close to the stairs--just in case of an emergency---Don't use the Elevators! Anyway, a f...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask aaron l about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
12 January 2012
Thank you so much for reviewing us on TripAdvisor. I am pleased to hear that you were greeted and helped at any time of the day and I will certainly relay this to our entire staff. We hope to see you soon and thank you for your loyalty.
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Auburn, Alabama, USA
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent Hotel & Staff”
5 of 5 stars Reviewed 6 January 2012

Stopped here going to and from northern VA during Christmas holiday. Stayed in King Suite rooms 214 and 323, respectively. Desk staff is professional and attentive to needs. Both rooms were well designed, well appointed, and very clean. The ONLY problem I encountered was a lack of hot water (Rm 214) the morning we were departing. Didn't bring to hotel attention because there was nothing they could do in time for our departure. Figure it was a fluke either with that particular morning or room, because we didn't have problem our return trip (Rm 323). It wasn't due to overuse of water, as it appeared there was less than 40% occupancy either night.

Except when business trip dictates, I rarely stay anywhere but Marriott hotels. This is among the absolute best I've encountered among my travels. It is a new build and hopefully management can keep it's cleanliness and attractiveness at this level for a long, long time.

Room Tip: Room 214 view is blocked by hotel sign wall. I'm 99% it's 214, if not it is 212.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kiddingme01 about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
10 January 2012
Thank you so much for your kind words regarding our property. We are pleased that you and your family enjoyed your stay and we hope to see you again in the near future! I will certainly pass along your comments to our entire staff. We have every intention on maintaining our cleanliness standards and ''new'' factor moving forward and appreciate your loyalty. Thanks again and we hope to see you soon!
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Myrtle Beach, South Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Saved!”
5 of 5 stars Reviewed 1 January 2012

After a very uncomfortable day attempting to connect through Houston on our trip to Charlotte with delays (4x) then a coup de grace cancellation, we landed and HAD to extend our time away from home with a night. I threw the dice and picked Fairfield Inn in Mathews as it was on the route home to Myrtle Beach. Seven! The employees all were extremely kind and quite helpful making our brief stay feel like a bright light at the end of a long tunnel. We WILL be staying here again on any shopping forays to Charlotte or trips by air. Thanks ladies and gentleman of Fairfield!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask John S about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
2 January 2012
On behalf of our staff here at the Fairfield Inn & Suites, we would like to thank you for your kind works regarding our hotel. We strive to ensure that our guest experience is always a memorable one and we are glad to hear that you enjoyed your stay with us. We would love to see you here again so please don't hesitate to call if you ever need anything in the future. Hope you are enjoying Myrtle Beach! Thanks again for your response.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

8540 East Independence Boulevard, Charlotte, NC 28227
Price range (per night):* 129 AUD - 154 AUD

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