Our experience with most of hotel staff was great - valet to check-in staff were great. Lounge staff and management on the other hand were disorganized and were unhelpful. We were told a certain sports game would be played at the bar (which we requested earlier in the day) and we waited for 1.5 hours without any answer. We asked the manager and staff multiple times to give us an update and no one helped. Once we got a table (which is a hassle in itself as seating is first come first serve so you have to stay standing nearby to get a table or someone else will just come and sit down), no one came to give us an update regarding what was going on with the game....we were ignored until I went and complained to the general manager at which time someone came to our table and apologized for the "miscommunication". In my opininon there was no communication, we were completely ignored despite numerous attempts at clarification of what was going on. The hotel didnt have access to the game but left us standing waiting for a table for over an hour and then for another hour before anyone actually told us what was going on. Truly dissapointing for such a fabulous property. We could have just gone somewhere else instead of having my pregnant wife wait for a table and clarification from staff that night.

Overall, rooms are great but if you are facing the street it can get loud at night as their are many late night establishment right across the street from the hotel. Breakfast was good at the lounge in the morning and room staff was helpful, and professional. The few hours during one night at the lounge ruined our entire trip to this Ritz-Carlton property.

Had drinks with my wife on a Friday night. the Service from EJ was top notch. Ritz is known for great service and EJ did not let us down. It was very busy and lively bar scene but she was a true professional!

Undoubtedly, a lot of thought and money was put into designing the rooms at the Ritz-Carlton in Charlotte. I stayed in a deluxe king room that was not only luxurious and spacious but extremely functional. The bathroom was supurb: double sinks, a large shower and a separate water chamber. To top it off, a hidden TV was embedded into the mirror behind the double sinks. The room featured two closets, lots of storage space and a large screen TV. The office desk/area and was more like a small office with office supplies to boot. Another nice touch was not only the single cup coffee maker but in addition a separate expresso machine. There are other fine touches provided in the room; too numerous to mention.

My only regret is that my trip to Charlotte involved a quick one night stay.

The Ritz-Carlton in Charlotte was the hotel my wife and I have ever experienced. From valet and check-in to check-out was fantastic. The best service we have ever experience in a hotel. The bar was cozy and the entire staff was accommodation, pleasant, knowledgeable and always available for all our needs. We will definitely stay there again!