I have to say that I agree with all the reviews. This is a very nice, new, contemporary hotel. Great location shops, restaurants, and mall all in a very immaculate new area. The rooms are set up nicely and the furnishings are all very contemporary, however, the beds are some of the hardest mattresses I have ever slept on. The other thing this hotel is sadly lacking is "Customer Service". I am an Elite Marriott rewards member and stay at Marriotts frequently. This hotel's front desk service leaves a lot to be desired. Upon check in 3 young women were all working the desk, one standing and eating, the other twp giggling and talking. They greeted us with a "Hi" and I told them I had a reservation. The one young lady asked for ID and credit card, took my credit card swiped it and immediately handed it back to me and said "You have another card this one is not working". I told her to try it again that there was no reason it should not "work". She did a couple more times, then looked to her co worker (who was still eating at the desk) and she came over to assist her. The card went through and then it was handed back to me with no apology or explanation. The room key was quickly handed to us and we were told the elevator was "around the corner". Where is the customer service? Class hotel are set apart by there customer service not by there room decor.
