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SpringHill Suites Charlotte Ballantyne: Traveller Reviews

3.0 of 5
12325 Johnston Rd, Charlotte, NC 28277
Hotel amenities
SpringHill Suites Charlotte Ballantyne
Ranked #32 of 169 hotels in Charlotte
4.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    16
    11
    3
    1
    0
Date Rating
Charleston SC
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Where is the customer service ?”
4 of 5 stars Reviewed 21 August 2011
2
people found this review helpful

I have to say that I agree with all the reviews. This is a very nice, new, contemporary hotel. Great location shops, restaurants, and mall all in a very immaculate new area. The rooms are set up nicely and the furnishings are all very contemporary, however, the beds are some of the hardest mattresses I have ever slept on. The other thing this hotel is sadly lacking is "Customer Service". I am an Elite Marriott rewards member and stay at Marriotts frequently. This hotel's front desk service leaves a lot to be desired. Upon check in 3 young women were all working the desk, one standing and eating, the other twp giggling and talking. They greeted us with a "Hi" and I told them I had a reservation. The one young lady asked for ID and credit card, took my credit card swiped it and immediately handed it back to me and said "You have another card this one is not working". I told her to try it again that there was no reason it should not "work". She did a couple more times, then looked to her co worker (who was still eating at the desk) and she came over to assist her. The card went through and then it was handed back to me with no apology or explanation. The room key was quickly handed to us and we were told the elevator was "around the corner". Where is the customer service? Class hotel are set apart by there customer service not by there room decor.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask grayt63 about SpringHill Suites Charlotte Ballantyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Very clean & modern.”
5 of 5 stars Reviewed 17 August 2011

Very nice. Clean rooms with a modern vibe. Breakfast was nice they had a good selection to choose from. Great location next to office park and lots of restaraunts and shops.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scarlett83 about SpringHill Suites Charlotte Ballantyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Reviewer
3 reviews 3 reviews
“finding a new home”
5 of 5 stars Reviewed 10 August 2011

My boyfriend and I went to Charlotte to see the city in hopes of moving there soon. We stayed in Ballantyne area at SpringHill Suites, it was FANTASTIC!! Hotel was clean, decorated beautifully, friendly service, great breakfast selection, and conveniently located. There is a separate sleeping area from the sitting area, but open to each other at the same time. The pictures from the hotel website are exactly what we had. It was a great stay!

Room Tip: there is a microwave, fridge and coffee maker in the room
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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waynesboro, pa.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great place, great location!”
4 of 5 stars Reviewed 4 August 2011

We have stayed at this Springhill twice and it is relatively new so the rooms are immaculate. Love the modern decor and especially the bathroom design. The location was great for us and we couldn't have been more pleased.

Stayed June 2011, travelled with family
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Ask butterflyjo about SpringHill Suites Charlotte Ballantyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Loved it!”
5 of 5 stars Reviewed 27 June 2011

Loved this place! Great hotel for families who need a little extra room.

My family came to Charlotte with my husband who had a business meeting. After staying at another hotel for 2 nights we decided to book an additional night at this SpringHill Suites after a full day at Carowinds. Great Choice! I loved the decor and the set up of this hotel. I love that the rooms are all suites, thus offering a little extra elbow room, especially for our family of 5.

I loved that the shower and toilet were separate. Also the sink in the toilet area was a little lower, which is great when you have a child who is potty training. It didn't feel too low for adults though.

The breakfast buffet was adequate, although extremely busy. I'm sure that was due to the fact that it was a Saturday night and that it was a peak time. That was my only complaint.

The room does not have a bathtub, which would have been nice to have as my 3 year old wanted a bath, but we made do. It was only for one night.

We didn't stay long enough to check out the fitness center or pool, but we would definitely come back to this place. I highly recommend it!

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about SpringHill Suites Charlotte Ballantyne

12325 Johnston Rd, Charlotte, NC 28277
Price range (per night):* 120 AUD - 224 AUD

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