My family and I recently traveled to Charlotte from NJ for a college graduation. Sadly, we booked the Microtel Inn on Sugar Creek Road. After making a fast exit, a relative lead us to your hotel. What a difference!! Your hotel was clean and very welcoming.

We were greeted by front desk employee Shanda and she was a true professional. We were lucky enough to get rooms with no reservation and she went out of her way to get us settled down after a long day of travel.

I would like to express our gratitude to this exceptional employee who is a true asset to your staff. My family would not hesitate to book rooms at your establishment for our next family visit to Charlotte

The entire place smells very musty and of mildew, the rooms are very small and you have to pay extra for a mini fridge and microwave, this is a very old hotel so don't expect anything up to date, the carpets are very stained and felt kind of sticky in the room. The rooms just look very old timey and the smell in the room and the entire hotel was horrible and kept us up all night. There are other hotels with better accomodations, a mini fridge and microwave, and with up to date furnishings and carpeting for the same price in this area. Pass this one by and head up the street to a better spot. It was definitely NOT WORTH the money we paid...these rooms should be like $25.

I had a pre-paid package which covered my stay here at this hotel. Apparently I didn't handle my paperwork correctly on check-in so the hotel went ahead and billed the stay to my credit card. On pointing out the error, the staff's attitude became immediately belligerent. After calling the travel agency and having them fax over "required" documents the hotel has since been stalling me and refusing to remove the charge - and have billed the travel agency as well.

Chad Patel is the owner down there - and he has his staff fully trained to back him up in his deceptive ways.

If you desperately need a place to stay and have no other option, this is the place for you.

We were searching for a reasonably priced room to stay the night and this fit the bill perfectly. The cost was around $81.00 for two adults. The room was clean, the beds comfortable, there was free wireless, a mini fridge and microwave. We will definitely stay here again. The down side is the smoking rooms are on the same floors as the non smoking and the smell can be suffocating in the hall way but the rooms smelled clean.