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Candlewood Suites - Charlotte University: Traveller Reviews

2.0 of 5
8812 University East Drive, Charlotte, NC 28213
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Candlewood Suites - Charlotte University
Ranked #70 of 169 hotels in Charlotte
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    9
    3
    6
    3
    3
Date Rating
Singapore
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Walls maybe but not a Hotel”
1 of 5 stars Reviewed 10 February 2012

The staff isn't concerned at all. Tell them that the toilet is broken and they apologize.
They fixed the elevator while I was there and I was waiting for it for 10 minutes until I figured I may as well take the stairs. When I arrived downstairs they were working on it but that is the only elevator and there are 3 or 4 flights, how difficult would it have been to post a sign...
I wil spare you the details of lack of toilet paper or bowl that was broken evidently way before I came. I tried to fix it and the chain was broken, I had to pull the trigger by hand. I think it means the bowl wasn't clean before me since it couldn't have been working. The chain was stuck and broken. Great housekeepers they got.
Avoid at all cost unless you don't know the difference between staying in walls and having a nice stay in a hotel.
Forgot to mention the guy at the reception that shakes your hand as you would expect it to be friendly until you figure out the is unprofessional. Try to tell him the internet isn't working and he will reply " I don't know where the modem is". I was told they didn't tell him where it was. HArd to reset a router that way.... Maybe they don't trust him? But you should? No safe in room either...

Room Tip: You are better off at a comfort Inn if you are going budget. They are not even at that rate, they sh...
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jopin55 about Candlewood Suites - Charlotte University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saramcmill, Director of Sales at Candlewood Suites - Charlotte University, responded to this review
17 February 2012
Hello,

Thank you very much for your honest feedback.

I am extremely sorry that you did not have a good stay. We are going through renovations as you definitely noticed and will be through the end of March. Not that it makes up for it, but because of the renovations the hotel/staff is a bit hectic right now.

Regardless, I am again very sorry you did not have a satisfactory stay.

I would love to ask for you to come back and stay with us post renovations. I think that you will see a completely transformed hotel and a more focused staff, in addition to staying in a completely remodeled and modernized room!

Please let me know if you would like to take me up on this, because I know we can do better!

Sincerely,

Sara McMillan
Director of Sales
Candlewood Suites
8812 University East Drive
Charlotte, NC 28213
p. 704-598-9863 x 402
f. 704-596-9963
sara.mcmillan@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
“BEWARE ITS A DEAD ZONE!! Flirty Construction workers, and all the madness”
1 of 5 stars Reviewed 4 February 2012

This hotel is horrible. Stay away please.Save your money and time this place is a dead zone. You cant get cellular service here at all. It was terrible I had a speech to do for my roomates wedding and could not be reached because of the lack of cellular service. Might i also add they are going through renovations. Its defening noisy and doesnt stop hammering and banging until 6pm. THere are construction workers walking around and they make you feel uncormfatable by xraying your body. So ladies and small girls should stay away. I have been happier to leave a hotel than now. I hope nobody makes a mistake of staying here like i did.

Room Tip: Dont stay here
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  • Stayed February 2012, travelled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LaurenM20 about Candlewood Suites - Charlotte University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saramcmill, Director of Sales at Candlewood Suites - Charlotte University, responded to this review
17 February 2012
Hello Lauren,

I am extremely sorry that you did not have a good stay. We are going through renovations as you definitely noticed and will be through the end of March. We did publish an alert on all booking sites that we are under construction, so we can prepare anyone wanting to stay with us.

Regardless, I am again very sorry you did not have a satisfactory stay.

I would love to ask for you to come back and stay with us post renovations for a complimentary night. I think that you will see a completely transformed hotel from a noise/construction standpoint, in addition to completely remodeled and modernized rooms!

Please let me know if you would like to take me up on this, because I know we can do better!

Sincerely,

Sara McMillan
Director of Sales
Candlewood Suites
8812 University East Drive
Charlotte, NC 28213
p. 704-598-9863 x 402
f. 704-596-9963
sara.mcmillan@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Great for business”
5 of 5 stars Reviewed 6 January 2012

I had to travel to Charlotte to visit schools and stay overnight. I planned to stay at candle wood because I was familiar with the brand and liked it. I got excellent service with quick check in and check out. Room was just as I expected with great linens, including towels. I picked up a steak dinner to go and got back to my room, where I found a steak knife :). I will be traveling back tom charlotte periodically and plan to stay here again.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Karla T about Candlewood Suites - Charlotte University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vinton, ohio
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“We got a surprise....”
3 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

We stayed in early November while we went to the Dirt Track World Championship. The room and bathroom were spacious, well equiped with bowls, utensils, pans etc. but we didnt use any of that for our short stay. I was looking for a trash can in the kitchenette at one point and found it underneath the kitchen sink,,,,but the bag already had numerous unused condoms and wrappers along with fishnet stockings in it.....seems someone only used the room for a few hours and the cleaning staff didnt think to change the trash....

The rest of the room was very clean, and clear of extracurricular evidence as we would expect. We had already been there half of the stay so we didnt ask for another room since we had already slept there etc. and planned to leave at 430 am the next day.

It was close to good restaurants, fast food and Charlotte Motor Speedway. Despite our "surprise" we are thinking of booking it again for our next trip there for the conveinance of the large fridge and mircrowave. The corridors were quiet at night which was a welcome change as most hotels get noisy.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask boggsduo about Candlewood Suites - Charlotte University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, NY
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed 9 December 2011

Hotel was great. It is in great shape, however I noticed a display board in the lobby that showed their plan for refurbish. The photos looked amazing! Just hope they don't raise the price! I love staying in candlewoods across the country but I live on an expense account 8 months out of the year and I am hoping this location doesn't put themselves in a position to have to be over $80/night in November.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Justin M about Candlewood Suites - Charlotte University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites - Charlotte University

  • Candlewood Suites Charlotte
  • Candlewood Charlotte
  • Charlotte Candlewood
  • Charlotte Candlewood Suites
Address: 8812 University East Drive, Charlotte, NC 28213
Price range (per night):* 76 AUD - 164 AUD

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