The property is clean ... yes. The staff (1 individual) .... lovely and helpful. Breakfast .... I should have packed one as the only non-carb/sugar/fat choice was a banana or apple. My biggest complaint was that in this age of eco-awareness and environmental concerns, I was stunned by the toxic air quality of the room. It was probably the cleaning products used, but immediately when I opened the door, the perfumed scent was overwhelming and made it extremely difficult spending the night in this hotel. I'm also concerned that the air conditioning unit vents have never been cleaned, and as the noise from operation was so loud, I was awakened each time it ran higher to cool. For these last two reasons, I couldn't possibly stay here again. Pay attention to these details and I definitely will.

I have stayed at MANY Best Westerns - this is the worst one that I have ever been to!! I booked the hotel online through the Best Western site. They showed the total price for the stay and then showed that taxes were an estimate. when we checked in the amounts did not total (about $30 more than) what the confirmation showed. I questioned it with the front desk person - she said it was because the taxes were an estimate. I went down the next morning because I went through my online reservation and it did not match correctly. Again, the desk person just kept saying it was right, must be the taxes. Now granted I had stayed at two other best westerns during this vacation and did not have the problem with EITHER of the online confirmations. The desk person told me I'd have to talk with the 800 number for best western. I called them, they tell me the best westerns are independently owned and the price is on them. So basically I got NO WHERE over and over again. What I think the real answer, which no one wanted to fess up to was that I booked the hotel in early February and it just so happened to be a nascar race weekend. so I don't know if they raised the price for that or what but it's ridiculous when the price booked online THROUGH the best western website doesn't match up when get to the hotel!!

The other issue was the hotel was VERY dirty. There were ants all over the room.... my daughter sat on the desk chair and then slid off - her clothes were black with dirt. It was one of the worst hotels that I've ever stayed at!! We have family in the area and I would pay WAY more at another hotel just so that I wouldn't have to stay there again!!

I recently visited Charlotte NC to visit family (4 grandchildren) to be part of my granddaughters 1st Holy Communion. I choose Best Western for its afforable rates and I got so much more. I was greeted on check in with welcome to best western how was my trip and was refer to by name the rooms were clean spacious and comfortable,even the room staff was courtesty. every day a good morning and asked if we needed anything
Location was great close to shopping (Walmart) and plenty of resturants

I read some of the other reviews and wondered why anyone would say something negative about this hotel. Originally, I had a reservation to stay a block away at a different hotel that was unacceptable, so I had to make last minute reservations at the Best Western. The staff was very helpful and polite. Karol and Dave were working front desk when I checked in. They were efficient, friendly, and informative. The hotel was decorated very nicely and my room was immaculately clean. My stay was comfortable and quiet. I would recommend this hotel to anyone.