For Christmas I had purchased my boyfriend UNC tickets, a flight, and this hotel. Going to see the UNC at home was on is bucket list so I wanted it to be special. I had read some of the review of this hotel and I had tried to keep an open mind as you cannot please everyone. However, front he start this place was a disaster!!! The sign for the Inn is very small and difficult to see from the main road. My GPS had said that we passed our destination so we pulled over into the parking lot of a Food Lion and I called the Inn. The girl at the front desk, Krystal, who answered told us to go 'Away from the Food Lion' I tried to explain I could go right, left or across the main road I do not understand 'away'. Unfortunately Krystal did not know how to communicate directions. When we arrived at the Inn we obtained our keys and went up to our room. When we walked into our room I instantly started to cry as this place was an absolute dump. The celling was cracking and there was mold on the walls above the doorway. The walls are paper thin and the room reeked of smoke and it was outside entry only. Not what I had in mind at all. This however was not the only issue. I had called down in the morning to verify how we could get transportation to the UNC game. The young gentleman in the morning told me that there was bus transportation $5 round trip from the mall about 1/2 mile down the road. Great! Later that afternoon we decided to down to the front desk to confirm exactly where at in the mall parking lot is the bus pick up. We were greeted by Krystal who then told us they no longer have bus pickups at the mall. Really? How long ago did the change happen? She said a week or so ago, however they had flyers on the front desk with direction to the mall for bus pickups? Again, not helpful at all.
- Holiday Inn Chapel Hill
- Chapel Hill Holiday Inn
