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Cloud Nine Spa Chalets: Traveller Reviews

278 Moorialup Rd | East Porongurup, Mount Barker, Western Australia 6324, Australia
Hotel amenities
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16 reviews from our community

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Perth, Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
“Love Love Love!”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

So 3 weeks before chrissie i decided to disappear with hubby and my four yr old... and was so happy to discover Cloud Nine Chalets. Shelley was so lovely to deal with and all my emails were responded to quickly. was already in love with the service before we left home! once we got there i just fell in love more. everything was so comfy with still a 'hotel' feel about it . loved the bottle of bubbly on arrival and the nibbles platter that was also left for us. only downside to my trip was i wished i had something to put the farm fresh eggs in to bring home, felt like such a waste leaving them as they were so yum! The service from cloud nine didn't stop until we were home. We had left out little christmas tree there with a special bell on it and it was no trouble at all for shelley to post it back to Perth. Their service is outstanding. Huge thanks to Shelley, Stan and family.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nicole S about Cloud Nine Spa Chalets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garlicprawn, Owner at Cloud Nine Spa Chalets, responded to this review
25 January 2012
You are absolutely more than welcome! It is fantastic to know that our service was above and beyond, and I am very glad your special bell arrived home safely! We are also glad you enjoyed your little Christmas platter treat to enjoy with your Bubbly! It is wonderful to hear that your Chalet was all you imagined, and especially that you are in LOVE!! Thank you so much for taking the time to let us know and we hope to see you again!
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Perth, Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
“Perfect escape”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

My partner and I wanted to see the stirling ranges and I came across Cloud Nine Spa website and I wasn't too sure at the time, but as soon as we arrived we fell in love, they made us feel so welcome and to be honest I don't think they miss any details, they are so thoughtful with every single detail of the room. The champagne, the fresh eggs and fresh milk.
We loved everything about it, we ordered their pizza on our second night and they even included chocolates! seriously how sweet is that!
If you are going down that way and would like some quiet time and relaxing time I couldn't remember this place enough! I'm definitely coming back and you should all go there! love Tracey and Dan

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tracey_Incau about Cloud Nine Spa Chalets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garlicprawn, Owner at Cloud Nine Spa Chalets, responded to this review
25 January 2012
Thank you so much for your truly kind words. We are wrapt that you had such a good break away here with us and enjoyed the peace and quiet! It is always nice to know that you felt so welcome, and you enjoyed all the little extras (we are glad you enjoyed your little choccies with your pizza too!). Thank you for taking the time to let us know, it is always greatly appreciated! Hope to see you again soon!
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Perth, Australia
1 review
“fantastic, romantic place with all the little extras plus more!”
5 of 5 stars Reviewed 13 January 2012

My partner and i stayed in the spa/ sauna chalet and we were amazed at the attention to detail. The complimentary champagne and chocolates were just the beginning of the treats that we enjoyed during our time at cloud nine.
The chalet itself was clean, modern and had everything we could imagine on-hand. The spa/ sauna area was a complete relaxation zone. The couch and a cd player in the sauna area were nice touches. Bedrooms were very spacious and comfortable and the kitchen had more utensils than our own home!
I was so impressed by the beautiful surroundings that i decided to plan my engagement at cloud nine and the staff (a lovely family) were only too happy to help in every way they could. Shelly (the owner) made the day one to remember and i cannot describe the lengths they went to on the day to make sure everything was perfect.
My Fiance and i truely were on cloud nine for the whole trip and the engagement was the icing on the cake. It was a really amazing day topped off by a congratulatory cheese platter and more champagne from the staff as well as a heart-felt card congratulating us. The little touches at this place made all the difference and we were sad to leave our dream like state and return to reality.
i would definitely recommend cloud nine to anyone who wishes to appreciate the beauty of the south west in the perfect setting.


Nathan And Tali.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nathan g about Cloud Nine Spa Chalets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garlicprawn, Owner at Cloud Nine Spa Chalets, responded to this review
25 January 2012
Thanks you so much for your wonderful review. It was an absolute pleasure to be a part of making your day special for you both. How could we not recognise such a wonderful day without a few treats??! We know how long it had be the planning ( and we managed to not the the cat out of the bag!!), and we were honoured to be able to provide the perfect place for you to propose! We wish you both all the very best in your lives together! We are so glad you enjoyed your time here and hope to see you one day as Mr & Mrs!! Thank you again!
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Suffolk
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Perfect holiday home”
5 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

Lives up to its hype. The best chalet we have stayed in. Lots of attention to detail which made our stay extra special. The chalet was beautifully presented and equipped with lots of extras (bath salts; body lotion; cooking oil and spices; a bottle of bubbly, chocolates and fresh eggs in the fridge ....). The two chalets are not visible from each other - just the birds and kangaroos for company as you lounge in your spa bath and gaze out on the bush. The owners have created a lovely bush walk, animal petting area and childrens play area too. The location is a bit remote but this is Western Australia where distance is not a barrier. The Porongurups and Stirling Ranges national parks are on the doorstep with Albany a drive away. Well worth a stay for rest and recuperation.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shaz1Suffolk about Cloud Nine Spa Chalets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garlicprawn, Owner at Cloud Nine Spa Chalets, responded to this review
25 January 2012
Thank you so much for your lovely review, we are very glad that enjoyed your stay here and that all the little extras made it the "best place you have stayed!" We are also glad that the kangaroos and birds made their appearances for you! We are in a more remote location I agree , but we wanted our guest privacy to be important and we opted to be a couple of kilometres off the main road to get the views, serenity and peace, and yet still be close to the Porongurup National Park, wineries and the Stirling Ranges. We are glad you got to experience all this and are so happy you enjoyed your time here. We hope to see you again if you are back this way next time you are in Australia! Thank you for taking the time to write your lovely review!
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Denmark WA
1 review
“Made us feel welcome”
4 of 5 stars Reviewed 4 December 2011

Thanks for making my wife and I welcome and for the card and btl Champers we had a great time and relaxed in the lovely chalet. Only one thing we found was to many notes around the place to us this would be better in a welcome folder for guests. Other than that was great.

Darren & Yvette

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Darren K about Cloud Nine Spa Chalets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garlicprawn, Owner at Cloud Nine Spa Chalets, responded to this review
6 December 2011
Thanks very much for your review Darren. We are glad you felt welcome and enjoyed your anniversary here, the bottle of bubbly, the card and the platter we provided!!

I do want to mention that the signs are there for a reason, as we found that a few things have been a problem for our guests, save them having to come and ask, after 5 times with a problem with the same thing, we put a sign up.

Therefore, there is a sign on how to operate the TV, the floor lamp, where to hang your keys on departure, and a general notice to inform us if you require anything to ask us straight away. The little sign above the sink is a reminder for guest to wash their dishes, as this sadly does not always happen.

The signs in the Hot Tub room and the usage instructions on the table are required by law, and the reminder to leave the Hot Tub in an "on" position is there because it was being shut down by guests and wasn't able to filter or circulate. Obviously, we cannot be in the Chalet checking the Hot Tub numerous times a day as it is intrusive on your privacy, and since this sign went up, it has been left on! It is only for guests health and safety!

All of this information IS contained in our guest welcome compendium, but not all guests read it. This is why the most common usage problems have a sign!!

I hope that explains the signage reason!

Thanks again for taking the time to write a review and enjoying the Chalet and we hope to see you again.

Cheers
Shelley
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Additional Information about Cloud Nine Spa Chalets

278 Moorialup Rd | East Porongurup, Mount Barker, Western Australia 6324, Australia
Price range (per night):* 190 AUD

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