Booked to stay here for 3 nights with my family from Perth, which included our 84yr old Grandmother, 7 month old baby and 4yr old niece. It was booked under the advertisement of 'County Luxury'..... what a joke! The place is a tin shack with worn carpets and old, well used mis-matching furniture. It was dirty, with rat poison left on floor in kitchen along with rat/mice dropping in the kitchen and main bedroom!
When we arrived no one was around to greet us, and even after we eventually got through on our mobile and requested the cot, they said they would only be'an hour' yet arrived 2 1/2hrs later.
When the owner arrived, he bought along a cot and a high chair and complained to us that we hadn't actually requested a high chair when booked (surely one assumes that when you need a travel cot a high chair is also required!) When we pointed out the mice droppings and poison, he was hardly bothered and replied 'ok I'll clean it up'. When we stated that we would only be staying one night (due to the fact it was late and the little ones were tired) he hardly seemed suprised.
We also asked why there was no hot water - and curtley told that it needed turning on! How silly of us to assume they would have thought to do that for us. We ended up filling the bath for the kids with the hot water from the kettle (3 times), what luxury indeed.
Even silly things like no bowls (?!) for our cereal in the morning, 1 teaspoon between 7 of us, an ancient kettle which took 10 mins to boil..... I could go on but you get the picture.
We couldn't get out of there fast enough in the morning, and the owner wouldn't refund the deposit of $250 as we had stayed one night - what a joke. They also wanted to charge $825 for 3 nights, which makes my so angry when you see the state of this place.
I write this in the hope that people will be warned before booking, as the website description and leaflets are totally misleading - don't waste your money. We ended up staying in a beautiful log cabin, 3 times the size, infinitely more beautiful and cheaper to boot. (Williams Bay cottages for those interested).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 May 2011
Wool Cottage - one of the units of Ayr Sailean - is rated 3.5 stars by AAA Tourism, and therefore is certainly not a Tin Shack. The carpets are pure wool with minimum stain being only 5 year old, and that having been caused by the open fire. An apology has been given to the guests concerned that a mouse invasion had occurred prior to their arrival. We are sorry they were not happy even though this was cleaned up as soon as possible once we were notified.
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Ayr Sailean is a working farm, and despite being requested to notify us of their arrival time, the guests failed to do so. The unit had been left open for them so that they could move in even though we were not there. Our stock well fare must come before anything else, and they cannot communicate as humans can. Had we received the requested phone call, not only would the hot water have been turned on but they would have been notified of arrangements. The one night fee of $305 for the party of 7 was reduced to the $250 deposit paid. Once again we are sorry these guests were not happy with the unit or service received, but this completely contradicts the many happy guests who have used this cottage, loving the cosy atmosphere in the quiet surrounds of the farm. Our guest book is testament to this.
We urge people to study the photos of the diverse accommodation on our web site and make up their own mind, not be influenced by one unhappy guest. AAA Tourism does not hand out its star ratings lightly, and our rated accommodation ranges from 3.5 stars to 4 star.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC