We use Tripadvisor quite a lot for preparing our trips, but we are sorry to say that our experience at this lodge was a big contrast with the other reviews here. Our three nights at Sable Mountain Lodge were supposed to be the highlight of our roundtrip in Tanzania, which took place in August 2010, but it turned out differently.
Our adventure started wrong already with our train who had technical difficulties : instead of leaving at 4 PM in Dar, we had to wait around 6 hours in Dar Station and hence arrived at the lodge around 3 AM. We were seated in first class, which was very basic and not clean, but …. this is Africa and we were very tired, so didn’t mind too much. SML cannot be blamed for this delay of course, on the contrary, we appreciated very much that Hassan from SML stayed with us in the station and got us some rice and chicken during the trip. Anyhow, you’ll understand that we will not recommend this method of transport to SML.
Here are the negatives :
FOOD : really basic and simply not enough. Breakfast was typically one egg, a rather pitiful piece of bacon, some marmalade and toast. Fine enough for us. We had three lunches during our stay : first was a bowl of pasta and a bland tomato sauce, second (during full day safari) was one mini-banana, 1 small quiche (diameter : 4 cms?) and a cupcake which was even smaller. Third lunch consisted of two small spring rolls with a leaf of lettuce. I do not mention any side dishes, since there were none. We had two dinners : first one was a bowl of rice, a bowl of steamed vegetables and two little pieces of white fish (less than 100 grams). Second dinner was vegetarian : a bowl of rice again and some different steamed vegetables. Believe us, we are no big eaters and do not have a particularly difficult taste palates… but my wife and myself were constantly in hunger.
BAR : their website mentions that they have a bar near the pool... true, but this bar was for 90% of the time unattended and no person in sight to ask something. In other lodges, the bar is often the place were people gather, tell stories, share a drink before and after dinner… not here. We missed these moments.
SAFARIS : SML is located in a remote and very little visited area of Selous, but this means also that we had the impression to be far away from where all the (more interesting) animals are. Since you need already a 30 minutes drive to reach the gates from Selous, one should really go for the full day trip for getting an exciting safari. One particular thing concerning this full day safari though : while many lodges in Selous use comfortable and safe (!) wide boats with seats, the boat that SML uses is more like a canoe. My wife felt very uncomfortable being so close to the water and worried about the stability of this small boat.
During our stay, we tried to speak to the staff about our food problems, we asked if we could purchase some extra food but this did not seem possible. They had clear instructions and one of them was not to give extra food, apparently.
Upon my return, I wrote a mail to inform them about our dissatisfaction. We got a prompt reply from Tara, stating that food is indeed rationed sometimes when the lodge is full (??), that she was surprised that the bar was not manned and that she would look into the matter. She added that SML would take responsibility if things did indeed go wrong.
When she replied a couple of days later, she replied that she had sympathy for staff leaving the bar area when there were no orders in the past hours (?? > seems strange when you compare the cost of accommodation per day with the salary of a waiter, no?) and that we were served on our second evening a “Swahili buffet that consisted of many different dishes such as Dhal, curried cabbage, vegetable rice, coconut rice, cabbage in coconut milk, spinach, red kidney beans and barbeque steak”…. We don’t know where all this food went, but it certainly wasn’t served to us.
We replied with a very detailed list of facts, but a few weeks and several reminders to Rama, Tara, and General Manager later, we did not get any reply no more. This is really frustrating. In our opinion, if they are as professional as they claim, they should simply take responsibility and reimburse (at least part) of the accommodation costs. We believe that we were correct and polite in our communications and should any reader want a transcript of our e-mails, feel free to ask.
Perhaps we were just unlucky indeed. Unlucky that there was no manager on site, unlucky that food that we should have had “disappeared”, unlucky that we have been at much better lodges and safaris in the past … anyhow, this is a place we never want to return to.
If you are looking for alternatives in Selous within the same budget range, then consider Selous Riverside Safari camp which was much better value for money. Or simply choose a shorter time at a more expensive place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC