I was there for a wedding in may 2011. Like the reviewer below I was also charged a $250 smoking fee for a room I was in maybe an hour the whole night. I don't even smoke. When I tried to call after my stay about the charge I was given the run around by the hotel workers I talked to. They said the manager wasn't there every time I called but could leave a message with him and he would call me back. After several messages and no call back I gave up. Not what I would call great customer service.

I'm staying in this hotel now and couldn't wait to get home to write this review. That ought to say a lot about how bad it is. Don't get me wrong; the rooms are nice and clean, and a suite is nice if you're here for an extended period. But the staff is the worst I've ever encountered. There have been at least a dozen times that I've asked to take the shuttle into town or into the race track to be rudely told that the shuttle can't rotate around guests schedules but instead makes runs from the hotel every hour, only to be told the next day when I call to leave on an hour that the shuttle took someone out at 15 til and won't be back until 20 after. Worse still are the times I've scheduled a pick up for a certain time only to find that the front desk let someone else take the shuttle while I wait an extra 30 minutes. Four our of five times I've approached whoever is working at the front desk, Ive been treated like an annoyance, even if simply requesting change for the washing machines. This attitude goes all the way to the top; the manager here is the worst of them all! I have never written a bad review of a hotel, restaurant, or anything else in my life, but I cannot say enough about what a bad experience I've had with the staff here. This place needs a serious culture change. (Also important to note is that this place is not really a walkable distance into town or to the racetrack. It's only about a mile or two, but a bit of that is along a busy two-lane highway with no sidewalks.

We have stayed here for the past 5 years for 2-3 nights during racing season. One room (two or three bedroom) for us and our three children and another for my Father-n-law. The breakfast is wonderful, they always seem to have dinner as well (an added bonus after a long day at the track), and the rooms are always impeccably clean. We wouldn't consider staying anywhere else. We took advantage of the shuttle to the track for the first time last year, and it was easy and very convenient! Our kids also love a quick dip in the indoor pool in the evenings.

Stayed one night at this hotel, with wife and daughter. Overall the place was nice. Location is quite away from town by Saratoga standards, but is really just a 5 minute drive, so while you cannot walk into town, not a big deal to get there.

I found the staff to be very helpful and pleasant - not sure what others had issues with, but they were fine with me. Rooms were on the small side by Residence Inn standards, but were clean and everything worked fine.

Has an indoor pool, which is also on a small scale, but was fine for one night.

Overall, if you need a place with multiple Bedrooms, and don't mind driving into town, I would stay here again