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Extended Stay America Rochester / Henrietta: Traveller Reviews

2.0 of 5
700 Commons Way, Rochester, NY 14623
Hotel amenities
Extended Stay America Rochester / Henrietta
Ranked #33 of 39 hotels in Rochester
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    3
    5
    2
    4
    2
Date Rating
Syracuse, New York
1 review
2 helpful votes 2 helpful votes
“Thieves”
1 of 5 stars Reviewed 12 January 2011
2
people found this review helpful

I rarely write a review on places I have stayed unless they were either extremely welcoming or Extremely Poor. Upon check in, which was late evening about 9pm the front desk person whom was a very kind man was the only asset to this hotel. The room was basic in and of its self: bed, refrigerator,bathroom clean, bed horrific like noone bothered to change the linen from previous guest. The most pathetic thing about this hotel and I have stayed @ highend suites to budget and extended stays is the fact that your personal belongings that are valuable WILL be STOLEN and yes I said stolen. The woman at the front desk the following day was a complete waste of mind space lying from A to Z about herself and other employees w/criminal records. It is a shame that people such as this exist when one works hard for their belongings to be STOLEN, then followed up by someone who could not care less w/NO conscious and did not bother to assist w/assisting w/replacing personal items.Now Really??This hotel should look into the background of their staff SERIOUSLY. The only refuge is that I am a FIRM believer in God what comes around goes around.

  • Stayed January 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good Deal for Deal Hunters”
4 of 5 stars Reviewed 1 December 2010

I went ahead with booking this hotel after reading mixed reviews. Went with my wife and two small children for a shopping trip and a get away. The hotel is a long stay hotel which may put people off as you really don't know what you may walk into. We walked into sewing pins on the kitchenette floor and a bottle cap behind a chair. The cleaning staff is not very attentive to details and we did wipe clean surfaces just to have peace of mind. We opted for the king suites which cost $5 or so extra per night from the regular rooms. These rooms are highly recommended as the floors are mostly laminate and the decor seems newer. You can have your room cleaned for a daily fee of $5 a day or you can keep it clean yourself and ask the desk for dish soap,towels etc. Tracey at the front desk is a kind wonderful help and they are lucky to have here on the team. It is worth the value by far and for the savings there really is no room for complaint. I would return as it is close to everything you need and i'm sure you can have this option for next to nothing on priceline.

  • Stayed November 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fantastic Bargain!”
5 of 5 stars Reviewed 2 June 2010

This is our second time staying at this location and I can only say wonderful things about it! This trip included 4 rooms for various age people and everyone was 110% satisfied with the value. We were also very impressed with the staff...they were very friendly and helpful with all of our needs/requests. I will look for Extended Stay America for all travel needs.

  • Stayed May 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas
1 review
“GROSS”
2 of 5 stars Reviewed 28 September 2009

I checked in, only to discover my room smelled overwhelmingly like dog. I knew going in that it was a hotel that allowed pets, but I assumed they would make some effort to keep the smell out. It was so bad, there was no way I could stay there. They had no more no-pet rooms available, so I cancelled my reservation and spent $30 more to stay in a super clean, new, cozy Holiday Inn just down the street. Totally worth the extra money to have a decent place to sleep.

  • Stayed September 2009, travelled on business
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Senior Contributor
35 reviews 35 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“ok for a night”
2 of 5 stars Reviewed 14 August 2008

SO and I and a friend stayed in this hotel for 1 night while in transit to Ontario on a motorcycle touring trip.

Read the other reviews and gave it a shot as we were staying in an expensive B&B for 2 nights in Ontario.

The bed was like a concrete slab with a sheet on it - 2 not great pillows (tho we did get 2 more from front desk).

Plenty of hot water and towels. Front desk at check-in very helpful and pleasant. The hotel IS in a shopping center and difficult to find - we had to pull over and call them - even the GPS couldn't find it. It's in the shopping center with the Perkin's Restaurant.

Other than the bedding, was a decent place to stay for a night - but I wouldn't want to live there during an TDY assignment or to vacation.

  • Disliked — bedding
  • Stayed August 2008, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Additional Information about Extended Stay America Rochester / Henrietta

  • Extended Stay Rochester
  • Extended Stay America Rochester
  • Rochester Extended Stay
Address: 700 Commons Way, Rochester, NY 14623
Price range (per night):* 84 AUD - 100 AUD

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