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Extended Stay America Rochester / Henrietta: Traveller Reviews

2.0 of 5
700 Commons Way, Rochester, NY 14623
Hotel amenities
Extended Stay America Rochester / Henrietta
Ranked #33 of 39 hotels in Rochester
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    3
    5
    2
    4
    2
Date Rating
Dallas
1 review
“GROSS”
2 of 5 stars Reviewed 28 September 2009

I checked in, only to discover my room smelled overwhelmingly like dog. I knew going in that it was a hotel that allowed pets, but I assumed they would make some effort to keep the smell out. It was so bad, there was no way I could stay there. They had no more no-pet rooms available, so I cancelled my reservation and spent $30 more to stay in a super clean, new, cozy Holiday Inn just down the street. Totally worth the extra money to have a decent place to sleep.

  • Stayed September 2009, travelled on business
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask CelloLady about Extended Stay America Rochester / Henrietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harford County, MD
Senior Contributor
35 reviews 35 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“ok for a night”
2 of 5 stars Reviewed 14 August 2008

SO and I and a friend stayed in this hotel for 1 night while in transit to Ontario on a motorcycle touring trip.

Read the other reviews and gave it a shot as we were staying in an expensive B&B for 2 nights in Ontario.

The bed was like a concrete slab with a sheet on it - 2 not great pillows (tho we did get 2 more from front desk).

Plenty of hot water and towels. Front desk at check-in very helpful and pleasant. The hotel IS in a shopping center and difficult to find - we had to pull over and call them - even the GPS couldn't find it. It's in the shopping center with the Perkin's Restaurant.

Other than the bedding, was a decent place to stay for a night - but I wouldn't want to live there during an TDY assignment or to vacation.

  • Disliked — bedding
  • Stayed August 2008, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask AllieInMD about Extended Stay America Rochester / Henrietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Stinky”
2 of 5 stars Reviewed 16 September 2006

On the road for work, my partner and I live out of hotels. We were in the area for two weeks and thought we would save on our budget by staying here. The room had an odor that I found to be a mixture of body odor and rotten onions. I bottle of febreeze, and several candles we defeated! My partner ended up with bed bugs that drove him crazy, and I did whatever I could to stay out of the room, and only return to sleep and shower.
The dishes and cookware that they provided was in a horrible state. I had to throw away some of the food that I had bought - not thinking that I would have to check the equipment first.

We've decided never to stay at an Extended Stay again, and to just stick with our choice hotels - they seem to never let us down!

  • Liked — The laundry room had several washers and dryers, so we didn't have to wait for them to be emptied
  • Disliked — The rooms are cleaned once a week, and the one time in 10 days that my room was cleaned, they didn't wipe around the sink, and they made my bed with my old sheets. I know this because when I took the top blanket off, there were strands of my hair still there. They didn't vacuum either.
  • Tips/Secrets — Stay away from this place. It's horrible and the long hallways are creepy
  • Stayed August 2006, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Limree about Extended Stay America Rochester / Henrietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstate New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good Value for the Money”
4 of 5 stars Reviewed 22 July 2006

I have to say I used the prevous reviews to find a decent hotel at a reasonable price in the Rochester area for a couple of days. The reviews were pretty muchon the mark. This hotel was clean. The bed comfortable. And quiet. I did have a problem with the toilet working properly upon arrival, but they moved me to a new room right away. As matter of fact they credit my bill a few bucks on check out without me even asking.

If you are looking for a clean, comfortable hotel for under $100, this is the place. Although there are no extras and internet access cost $5 a day. Having a refrigeator with freezer in the room was nice.

  • Liked — Partial Kitchen
  • Disliked — Cost for Internet Access
  • Stayed July 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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Ask MattWasHere about Extended Stay America Rochester / Henrietta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Philadelphia, PA
1 review
“great hotel”
4 of 5 stars Reviewed 19 June 2006

I was in Rochester for an annual tournament, so I have stayed at a couple of places in area and this was by far the best. We usually travel with a group but this year we used the HOTWIRE service and Extended Stay ended up being our selection. We stayed from Thursday night to Sunday and it was very pleasant, clean and the people were courteous. It was easy check in & out, and the location was cool. Though it is sort of ot of the way next to a strip mall, it was very quiet. We had just about anything we wanted very nearby. Since it had a full kitchen we saved a ton of money by going shopping the first night and getting some items to work up in the kitchen. On previous trips I have always spent a fortune on eating out!! The room was plain but comfortable, with nice bed and a recliner, after a whole day of tournament play it was very relaxing to be able to sitback in the recliner with my feet up and watch World Cup Soccer which is goin on at the time. I would recommend to anybody and will definitely look up again next time I am traveling.

Stayed June 2006
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Additional Information about Extended Stay America Rochester / Henrietta

  • Extended Stay Rochester
  • Extended Stay America Rochester
  • Rochester Extended Stay
Address: 700 Commons Way, Rochester, NY 14623
Price range (per night):* 84 AUD - 100 AUD

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Extended Stay America Rochester / Henrietta
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