I spent a night in this hotel and it was very clean, quiet, and comfortable. The beds were large and comfortable, the hotel had free Wi-Fi, a great shower with a tub if you preferred a bath, a nice TV, free phone calls, and a free hot breakfast. The staff were very nice and the only thing that was not tempermental was the elevator but it worked after a few minutes. I am sorry that I didn't know about this hotel when I was visiting my daughter who went to college for four years in Rochester. I would definitely stay here again when I return to Rochester, New York!
Room Tip: My room was on the third floor near the elevator and it was quiet and convenient!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Thank you for your great review. We really appreciate these kind words from you. We at the hotel strive to live by providing the best service possible and make our guest stay feel as if they were home. Being the General Manager at this hotel, I would like to apologize on the inconvenience that you had to face due to our elevator. We will have our elevator service provider come out and service it so the next time you come visit, it would have been resolved. In addition to all good amenities we provide, we have just started to offer complimentary dinner with drinks to all guests staying with us from Monday through Thursday. This great amenity will be ready and waiting when you next check-in to Country Inn & Suites Rochester-Brighton.
Thank you,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC