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Country Inn & Suites Rochester Brighton: Traveller Reviews

2.5 of 5
797 East Henrietta Road, Rochester, NY 14623-4001
Hotel amenities
Country Inn & Suites Rochester Brighton
Ranked #9 of 39 hotels in Rochester
4.5 of 5 stars 62 Reviews
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62 reviews from our community

    Trip type
Traveller rating
    30
    24
    5
    1
    2
Date Rating
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“This hotel was a pleasant surprise in the Rochester area.”
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

I spent a night in this hotel and it was very clean, quiet, and comfortable. The beds were large and comfortable, the hotel had free Wi-Fi, a great shower with a tub if you preferred a bath, a nice TV, free phone calls, and a free hot breakfast. The staff were very nice and the only thing that was not tempermental was the elevator but it worked after a few minutes. I am sorry that I didn't know about this hotel when I was visiting my daughter who went to college for four years in Rochester. I would definitely stay here again when I return to Rochester, New York!

Room Tip: My room was on the third floor near the elevator and it was quiet and convenient!
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask puffy6 about Country Inn & Suites Rochester Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites Rochester Brighton, responded to this review
15 February 2012
Thank you for your great review. We really appreciate these kind words from you. We at the hotel strive to live by providing the best service possible and make our guest stay feel as if they were home. Being the General Manager at this hotel, I would like to apologize on the inconvenience that you had to face due to our elevator. We will have our elevator service provider come out and service it so the next time you come visit, it would have been resolved. In addition to all good amenities we provide, we have just started to offer complimentary dinner with drinks to all guests staying with us from Monday through Thursday. This great amenity will be ready and waiting when you next check-in to Country Inn & Suites Rochester-Brighton.

Thank you,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY
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Woodstock, Canada
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Good Breakfast”
3 of 5 stars Reviewed 11 December 2011

Stayed here for a night while visiting a friend. Typical 2-3 star hotel. We stayed on the first floor by the pool. Not the greatest room location but it let us grab a cup of complimentary tea or cookies with ease. We also swam in the pool to get a bit of exercise.

No bed bugs. Dated but clean enough.

The breakfast surpassed my expectations. Sausages, scrambled eggs, biscuits, gravy, yogurt, bagels, fruit, cereal, hardboiled eggs. A variety of juices and milk. It was very crowded as there was a high school or college basketball team staying there. The team and their coach were very polite and nice and made room for us. Such class and professionalism!

I would stay here again.

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SniperMonkey about Country Inn & Suites Rochester Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites Rochester Brighton, responded to this review
15 February 2012
Hi there, this is Pinkesh Patel, General Manager of Country Inn & Suites Rochester-Brighton. I appreciate your business and your kindness in reviewing us. We will do our best to stand out for you when your travel brings you back to our hotel. I am glad to hear that our breakfast was favored by you. We are now providing complimentary dinner to all guests that stay with us Monday through Thursday. In addition we respect and appreciate your input with your overall stay. We will try our best to cater to all your needs when travel brings you back to Rochester. Country Inn & Suites Rochester-Brighton would love to accommodate you for your next stay here.

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY.
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Providence, Rhode Island
Top Contributor
51 reviews 51 reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Very comfortable”
5 of 5 stars Reviewed 11 November 2011

I've now stayed at this hotel twice, and it has become my hotel of choice in the Rochester area. It's clean, the rooms are comfortable, the staff is attentive, there is free internet, and the breakfast is much better than what one usually gets at a "breakfast included" hotel chain. This may be a strange thing to say, but the hotel just smells good. There are no lingering odors and the air doesn't smell stale.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by KLGri for Rochester
Ask KLGri about Country Inn & Suites Rochester Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites Rochester Brighton, responded to this review
15 February 2012
Thank you for taking the time to give us a review! I'm happy to hear you've enjoyed staying with us enough to come back multiple times. I hope we'll see you again a few more times. All our amenities are complimentary and also wanted you to know of what we offer now, Complimentary Dinner and Drinks. We are offering these to all our guest that are staying here at the hotel from Monday through Thursday. Please hop on to this amenity when you come visit us again.

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY
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Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“They did a good job!”
4 of 5 stars Reviewed 24 October 2011

From comfortable and clean room to a nice breakfast spread, they did a good job!

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelersBoston about Country Inn & Suites Rochester Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites Rochester Brighton, responded to this review
15 February 2012
Thanks for the great review.
I'm happy to hear that we did our job. Making our guests feel at home is our top priority, and we're always striving to provide the best breakfast in town with our amazing amenities that would make you feel right at home. Hopefully we will see you again!

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY
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Bridgewater, MA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nicely done”
5 of 5 stars Reviewed 29 September 2011
1
person found this review helpful

Clean, updated room. Clean updated bathroom. Comfortable bed. Great wifi.
Staff was extremely helpful with local dining. Close to the city.
After some of the other hotels stays in the Rochester area, I'd consider this as one of the better for the cost.
All together a pleasant stay. I'll be back.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DonA P about Country Inn & Suites Rochester Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, Guest Relations Manager at Country Inn & Suites Rochester Brighton, responded to this review
19 October 2011
Thank you so much for the positive review about our hotel. We appreciate your kind words. Our staff here is indeed very personal but professional making you feel home away from home. We at the Country Inn & Suites Rochester-Brighton would be happy to have you stay with us again in the near future when your travel needs bring you to Rochester. Again being the Guest Service Manager at this hotel, I appreciate your positive review and thank you for staying with us.
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Additional Information about Country Inn & Suites Rochester Brighton

  • Wellesley Rochester
Address: 797 East Henrietta Road, Rochester, NY 14623-4001
Price range (per night):* 107 AUD - 162 AUD

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