I'm sorry, I can't give a higher rating to this hotel despite the very nice rooms and other amenities. This Adam at the front desk is absolutely worthless, thoughtless and unhelpful to its customers. All I had wanted was for their "free airport" shuttle to pick me up at the airport but NOT at the normal passenger terminal building. He had said that they could and then NOT when I finally called the hotel. The location was about 1 mi. from this hotel. At 06:30 am, their drivers were on duty. I don't think he ever understood where I wanted to be picked up after expressedly telling dense Adam where the specific address was. So, a $15 cab ride for a mile ride! Then to top this all off, I had arrived at this property and my "king bed" room was NOT available I specifically reserved ahead of time. This wasn't enough. A larger group of people checked out and hoarded ALL of the complimentary breakfast food items like the fresh nice waffles (i.e. batter). I'd imagine that they were catching early a.m. flights out of ROC airport. When I had asked Adam (front desk), he could only come up with, "Sorry, our breakfast person doesn't come in until..." At that point and after being awake ALL night, I just wanted sleep. In summary, if you don't mind being treated this way stay here. The rooms are certainly very comfortable with nice LG HDTVs, a mini refrigerator, very comfy beds, nice furniture, etc... The wi-fi despite showing an excellent signal was too slow. Ethernet (wired) is available. Suppose it helps to have your own extension cable to hook it up though. And, very convenient to the ROC passenger terminal building (you can just walk it - if weather's not too bad). Very disappointing service for a Marriott property with front desk personnel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC