Have been on the road for 4 weeks, 3 hotels, this one is the most comfortable. The suite is spacious with living area/full kitchen/comfortable bed and pillows/ bathroom layout great. Full breakfast every morning and manager meals M-TH/beer & wine/ well done. Good service.

Comfortable, large studio suite with all the usual amenities. Easy to use HVAC. Nice bed and pillows. Convenient location if you have a car, as the nearby highway can get you anywhere in the Rochester region. As another reviewer noted, the staff were surprisingly unfriendly upon arrival. Rochester is usually very welcoming, but the hotel was busy the night before and people seemed stressed. My room was pricey for this area. I would stay again if the price were right.

This was my first time staying at the Residence Inn in Rochester. The location is actually in Greece, NY. The price was not bad for a 2-bedroom, 2-bath suite. I had a king size bed in both rooms and there were three televisions.

Upon check-in, I was told that my room was not ready, even though it was 3:55 pm and check-in was suppose to have been at 3 pm. The receptionist quickly found us another similar room.

There were mostly good things about the hotel, great breakfast included in the price. The breakfast staff was great and kept the food coming. There was always a large crowd in the breakfast room, but no problems with good food.

I had sausages, waffles and eggs. The hotel was clean for the most part and the location was great. The cleaning crew were super, when I needed more towels they were quick and helpful.

It was easy to navigate around Rochester from the hotel and all major stores were close by on Ridge Ave or 390.

The negatives were few, but one was major. Upon check-in the staff was courteous, but very dry. It was no welcome to Rochester, it was like a "you're in room 333, here are you're keys". I was curious as to what was in the immediate area, but I now know not to expect any help. The brochures that tells you what is in the immediate area were placed down the hallway, around the corner near the elevators, which is a very odd place and hard to find. I didn't take the elevators (I took the stairs), so I discovered them on my last day at the hotel.

The big negative was as I was checking in, I noticed a dog in the hotel.
I asked the receptionist were dogs allowed and she said sure. If I would have known that dogs were allowed, I would have stayed somewhere else.

I saw animals on different floors and I thought they were limited to one area of the hotel, but obviously not. I'm not sure if dogs had been in my room or not (prior to my arrival), but there was dog hair in the hallway. The dog hair was gone when i returned from eating later that evening.

I asked that question when booking my room and was told no. I didn't book via the hotel chain, so I can't blame them.

Now I know

What can I say except that this is the first hotel I have reviewed twice. Yes, I like it THAT much! It is definitely my "go to" place in my hometown of Rochester (where my family still lives). I cannot say enough about this hotel whether it is the facility, staff, location or rooms. They are all great. I stayed for 5 nights this time and would have had no problem staying longer but then that is what the Residence Inns are for and that is what makes me a loyal Marriott customer. The hotel was fairly full and was still one of the quietest rooms I have ever stayed in. Another great amenity is the free breakfast even though you have your own kitchen in your room. It was a nice convenience.