The hotel is perfectly located downtown. It is right next to the convention center and a short walk to the strong museum of play. The room was nicely decorated and clean. The airport shuttle driver was very helpful in planning our activities.

The Hyatt is a lovely hotel and many of the rooms have a view of the river. The workout and pool area is very nice and the in house restaurant is surprisingly good! There are, however, several drawbacks. Wi-fi is not free, about $10 a day, which I find frustrating when nowadays Motel 6's have free internet access. Printing, even 1 sheet, has a charge. Parking ($6/day) is in a crowded attached garage and if returning at night the environment might not feel so friendly. In terms of location, the hotel is in the middle of downtown, but there is no shopping--or much of anything-- within walking distance.

We went for our stay and NYE dinner and were very much disappointed by the way the General Manager, Nassy Saidian, treated our party. It is not the American, Hyatt, service oriented way of customer service and we were extremely upset with the lack of customer respect and service. This location needs new management before it should carry the "Hyatt" brand.

I selected this hotel beacuse it was in downtown Rochester, but was unimpressed by the hotel and cut my stay short to move elsewhere. The hotel staff was friendly and accommodating, offering to put me in a cleaner, allergy-free room upon check-in. I'm not sure what the implications are of having varied levels of cleanliness, but I wouldn't want to see the 'normal' rooms as my 'upgraded' room was outdated and a bit rundown. The workout facilities were suitable, and the lobby and lounge area are nice, but I wouldn't be interested in returning until the rooms were renovated.