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Holiday Inn Rochester Airport: Traveller Reviews

3.0 of 5
911 Brooks Avenue, Rochester, NY 14624
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Holiday Inn Rochester Airport
Ranked #16 of 39 hotels in Rochester
4.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    25
    30
    12
    4
    7
Date Rating
New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Really Surprised Me”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

This hotel is a 2 star (their on rating) on a 1-4 scale. Some sites have it as a 3 star (on the 1-5 scale) All I know is that it was a nice, clean and an updated property. Well maintained, friendly, clean, nice staff. Nice pool and decent sized exercise room with NEW treadmills and equipment. Stayed with my 17 year old daughter to visit University of Rochester. No complaints here.

Room Tip: Try to get a room off the first floor. The first floor (like with most hotels) you can hear people g...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Steve B about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
30 January 2012
Glad to hear you chose our hotel being less than 2 miles away from the University of Rochester for your stay. We certainly are conveinent to the University. Sounds like you may be a regular visitor with the College and do hope with your wonderful experience, we continue to be your choice hotel for the next 4 years.

Best Regards,

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Fine place to stay”
3 of 5 stars Reviewed 23 January 2012

Stayed here for a hockey tournament in January. Rooms & baths were clean, beds comfortable, staff friendly and helpful. Pool looked nice but didn't use it. Food in restaurant/bar was fine. Buffet breakfast disappointing. While there were hot offerings, they left a lot to be desired. Eggs were not edible. Overall a good place for a night or two.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask NewYork5family about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
26 January 2012
We appreciate having you and your team stay with us. We hope your team did well in the Hockey Tournament and found time in between games to use our Pool, Arcade and the Hospitality room. I hope you'll come back next year and we can be your hotel choice again.

Best Regards,

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montvale, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good choice”
5 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

Good room, good service, polite staff, clean room, decent value. We did not use the pool, but it looked very pleasant.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jdegraph about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
19 January 2012
Thanks for the nice review, try to find some time to use that huge pool next visit. Hope you can!

Best Regards,

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, New York
1 review
“DO NOT STAY HERE!!!”
1 of 5 stars Reviewed 2 January 2012

Do not stay at this Hotel. I recently stayed here the night before leaving for an 8 day trip out of the country. I paid to leave my car there and that night my car got broken into, windows smashed, and luggage stolen. I had NOTHING to bring with me on my trip which i was almost about to cancel that morning. I was terribly upset and still am. I live about an hour and a half away from the airport so its not like i could run home and repack as my flight was leaving in 2 hours. The police came and the night clerk called both the manager and general manager. It was not only my car that was broken into but two others also. Neither one had called back by the time i left for the airport and have not reached out to me at all since. Great customer service! I lost over $500 in shoes and clothes, plus all the items i had to buy when i got to my destination. Needless to say I am quite upset. I am talking with my lawyer now as obviously they are not taking any initiative to contact me on my losses. Please do not stay here, especially when leaving your car!!!!!

  • Stayed December 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Maria S about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ancaster, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great family vacation!”
5 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

The pool is oustanding for all ages. We came in town for the museum of play,but the hotel has been. Highlight as well.

It's no five star, but it delivers high value for the rate

We will be back

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask schaub74 about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
19 January 2012
Glad you shared the Holidays with us and took advantage of our pool and facilities. Look forward to your visit next year !

Best Regards,

Tim Elie
General Manager
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Additional Information about Holiday Inn Rochester Airport

  • Holiday Inn Rochester
  • Rochester Holiday Inn
Address: 911 Brooks Avenue, Rochester, NY 14624
Price range (per night):* 118 AUD - 161 AUD

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