I wanted to expand further on the excellence of the Hotel services and the Food and Beverage Operations at the Holiday Inn Rochester Airport during my June 2011 stay for
the Wegmans' LPGA Championship. It was the finest hotel stay that I have ever had and
wanted to thank some of the staff members for their excellent performances.
A. Tim Elie, CHA (General Manager): Thank you so much, along with your Management
Team for taking the time to meet with me at lunch during my stay. It was great to meet
all of the key staff members and look forward to June, 2012!
B. John LaRocca: (Executive Chef): The best Hotel Executive Chef that I have ever worked
with, John always takes the time to meet with me to discuss the entrees that I have sampled
(especially wonderful chicken dishes with pastas). He is a great asset to your team.
C. Kim Tanner (Director Of Sales): A most gracious, experienced, and very kind Director
Of Sales that made sure that I was satisfied with all aspects of my stay. She took the time
to meet with me to discuss my stay and her sales team (i.e. Kim Wozniak, Group Sales Mgr.)
were exceptional in showing me the Hotel and its great services.
D. Carolyn Hauck (Front Office Supervisor/Manager On Duty): One of the most outstanding Guest Services Professionals one will ever encounter; Carolyn was never too busy to provide
me outstanding and personalized service whether it was towards a current stay need, or towards next year's stay. Simply put, a tremendous asset to the Hotel!
E. Fernando Nemer (Guest Services Manager): Fernando was very skilled and proficient
in solving or helping to solve any need that I had during my stay. Fernando is an excellent
listener who showed a sincere and genuine interest in the guests. A job very well-done!
F. Vilma Trescott (Executive Housekeeper): Vilma is a very detailed-oriented Executive
Housekeeper that remembers my needs and preferences from prior stays (i.e. early check-in)
,along with extra pillows. Her staff of Housekeepers are very responsive to my needs.
G. Sue Trubia (Human Resources Mgr.): In my opinion, the most valuable Manager in the
Hotel! Sue always comes up with innovative ideas for the staff (i.e. Housekeeping Olympics,
Employee Appreciation Week-the week of my stay). Is always responsive to any suggestions
that a guest may have. It is a great pleasure to work with Sue.
These are just some of the reasons for choosing the Holiday Inn Rochester Airport-its wonderful staff, cuisine, housekeeping, and service.
Come discover its excellence as I will next June, 2012!
- Holiday Inn Rochester
- Rochester Holiday Inn
