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Holiday Inn Rochester Airport: Traveller Reviews

3.0 of 5
911 Brooks Avenue, Rochester, NY 14624
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Holiday Inn Rochester Airport
Ranked #16 of 39 hotels in Rochester
4.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    25
    30
    12
    4
    7
Date Rating
Basingstoke, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Shame about dinner”
4 of 5 stars Reviewed 16 December 2011

Stayed here for 2 nights. Accommodation comfortable and clean and hotel has a good feel about it. Plenty of parking. Now the downside, the dinner was dreadful, overpriced and just awful. Service with a smile but slow and food with a distinct 'reheated' ready prepared feeling. No fresh vegetables and my sizzling pork, I don't think had ever 'sizzled'. Had the look of an unfortunate stew that had found its way onto a wooden platter. We were given a 25% discount as it was obvious we'd not been tempted to eat it. Breakfast, I have to say was good, attentive service and plenty of variety and well prepared.. Would stay again, but just avoid dinner!!

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hilary S about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
1 review
“Would stay here again.”
5 of 5 stars Reviewed 30 November 2011

Stayed here with 2 hockey teams for a tournament. Everyone had a great time. Close to the highway and hockey arenas and shopping!!!! Large pool and a good buffet breakfast. Junior suite was a great place for the team to hang out in and have a pizza party. Would definitely stay here again. Only concern was the lack of fridges that were available, but maybe next time the hotel might have more.

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hockeyfamily55 about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
2 December 2011
We all enjoyed hosting your team as well as the other teams here for the weekend. Very happy you took the time to write us a nice review. We work very hard to provide you and the team a positive experience and glad to hear you'll be back next year. We look forward to your visit.

Tim Elie
General Manager
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Cincinnati, Ohio USA
1 review
1 helpful vote 1 helpful vote
“Dillema "Stranded"”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I was traveling on 11/16/11. My flight was cancelled. The Airline after much aggravation gave me a voucher to your Motel. Your Shuttle driver was so kind to me. He escorted me inside to the desk. I asked him if he would be taking us to the Airport in the am. No, another driver would. I needed to get a boarding pass I said. He went into another room and came out with a young gentleman named Fernando. This young man printed out my boarding pass in no time. He was wonderful!! I then went into your restaurant and Cindy took care of me. I have never recieved such kindnesses from your staff. I will brag about your facility to all of my family and friends forever. Gratefully, Maxine Bitzer

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maxine B about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
30 November 2011
So sorry to hear you were stranded with flight issues, hope you made it home ok. Glad that my team was able to get you settled in and that you were able to relax and enjoy your short visit with us. Thanks for the kind words and bragging is always appreciated !!

Tim Elie
General Manager
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Cooperstown, New York
1 review
“Great Stay and Staff”
5 of 5 stars Reviewed 21 November 2011

I traveled to the hotel with a couple friends the weekend of August 9-11, 2011. The hotel was very well maintained, large and with a nice layout. The pool, hot tub and sauna were clean and a ton of fun! They also had a room just for Priority Club members where I could get a complimentary breakfast or snack which is a neat idea. The best part was definitely the staff though - They went above and beyond to remember my name, accomodate all my requests, and also to help me find local attractions and bars/restaurants. I would definitely stay here again and recommend it to anyone traveling in Rochester! Great time.

Room Tip: Their wing for Priority Club upgrades is beautiful and spacious.
See more room tips
  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SLR327 about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
23 November 2011
So glad you have taken time to write us such a wonderful review of your stay. I have all ready shared your comments with my team. We are very proud of our associates and all their efforts and so happy you noticed their Guest Services skills too. Thanks again, hope you'll visit us again.

Tim Elie
General Manager
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Binghamton, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“O.K. But Better Values Elsewhere”
3 of 5 stars Reviewed 18 November 2011

The room was somewhat dated with the bathroom needing a makeover. The TV is the old tube type and in this day and age one expects a flat screen in a national chain hotel. There are many, many other choices for lodging in the immediate area and I have stayed at several of the competitors during my frequent travels to Rochester. At this point, this Holiday Inn is not competitive in both levels of amenities, room condition and cost when you you compare it to the other hotels.

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Carl144 about Holiday Inn Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Holiday Inn Rochester Airport, responded to this review
20 November 2011
We appreciate your candid feedback and work hard everyday to improve. Thanks for taking the time to let us know of your stay, I do share all comments with my team.

Tim Elie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Rochester Airport

  • Holiday Inn Rochester
  • Rochester Holiday Inn
Address: 911 Brooks Avenue, Rochester, NY 14624
Price range (per night):* 118 AUD - 161 AUD

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