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Quality Inn Rochester Airport: Traveller Reviews

3.0 of 5
1273 Chili Avenue, Rochester, NY 14624
Hotel amenities
Quality Inn Rochester Airport
Ranked #24 of 39 hotels in Rochester
3.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    13
    16
    6
    7
    3
Date Rating
NY
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
54 helpful votes 54 helpful votes
“OK, room to improve”
3 of 5 stars Reviewed 6 January 2012

My family has stayed in this hotel several times without much in the way of complaint, but this time the houskeeping was not really up to par. The room had not been well vacuumed - we found a food wrapper just under the edge of the bed. Although we had a reservation for 4 people there were only 3 bath towels provided each day of our stay and a grand total of ONE hand towel was by the sink daily! Also we were using the hotel soap and shampoo - the partially used toiletries were removed from the shower - but were not replaced. But really the worst was the refrigerator - it was full of mold - not a little - it was a lot, as if something had spilled all over and never been cleaned up, it was on all the shelves and even in the drawer. We called the front desk and asked to have the someone come and switch that fridge out with another one - or at the very least to have someone come and clean that one. We were told that neither option was available, but they could switch our room! Not sure why switching to a new room could happen - but taking a fridge from an empty room could not be achieved. We had already unpacked for a multi-day stay and had no desire to move all of our stuff. I have gotten in the habit of traveling with bleach wipes, so I wound up cleaning the unit myself. Thought maybe our evening check-in was the reason for lack of services, but when I reported the problem to the front desk the next day they did not offer to take any action, other than making a note of it! Other than housekeeping issues, our stay was OK - the beds were comfortable, the breakfast is decent and the hotel location is very convenient for our needs. Also the hotel is pet friendly and we travel with our small dog. There was plenty of space for walking him.

Room Tip: There is a fairly busy train track right behind the hotel. If that noise is going to bother you, try...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor, New York
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Perfect for a park-n-fly!”
5 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

Great hotel, looks as though it was recently renovated. Rooms were clean and the temperature was easily controlled. Check in was great as well as check out. Our shuttle driver was friendly and on time. Breakfast is nice and early so for those who fly early, it's still available. Lots of great items on the breakfast for only being a "continental". We didn't leave a car this time but last year when we stayed here, they had my car running for me when I returned so that it was brushed off from the snow and warmed up!

Room Tip: The building in the back, backs up to the railroad tracks and a garbage dumpster so it's a bit l...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed 14 November 2011

This was an Expedia "hidden value" hotel--similar to Hotwire where you book a hotel without knowing the name of the hotel. It was rated 3 stars, which I would say is generous. The hotel is located conveniently off i-390 and readily accessible to everything in the area.

We checked in without problem and stayed in room 115. The room was clean and spacious, although there were visible signs of aging and wear. The carpet was worn in spots and there were water stains in the bathroom ceiling. The bathroom could also use a small table or something to place our toiletries, we had to place our items above the toilet.

The fridge, microwave, and coffee maker were greatly appreciated.

Breakfast is included and was quite the surprise. The eating area was bright and spacious. The offerings were bacon, eggs, biscuits and gravy. We could make our own waffles. There was choice of different breads, fruits, juices, coffee, tea and yogurt. It was very good.

We stayed three nights and not once did we hear any noise from the hall. Parking was ample and the front desk staff were always friendly and helpful. Complimentary newspapers at front desk, but not the local paper, which would have been appreciated.

I'd recommend this hotel to someone who is searching for a clean, basic, convenient hotel. Its definitely not a destination hotel, but a good home base if you're to visit the surrounding areas.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western New York
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“OK for a Quick Stay”
3 of 5 stars Reviewed 29 October 2011

The best thing about the stay was the value. When I checked in, the greater hardly said a word and recited check in information like a robot while the other person behind the desk talked on her cell phone. The room was cold when I entered and the door separating my room from the adjacent was unlocked and open. The fridge made a loud, repetitive clicking noise. Breakfast was your standard fare.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Atlanta, GA
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Outstanding Budget Hotel”
5 of 5 stars Reviewed 29 October 2011

I stayed at the Quality Inn Rochester Airport to be near the Univ. of Rochester for Meliora Weekend. It met all of my needs perfectly and actually exceeded my expectations: Clean room, comfy bed, fabulous shower, essential toiletries provided, lots of breakfast choices including healthy ones, and absolutely superior service. I was delighted to learn that the hotel provides a free shuttle that will drop you off within a 5 mile range. In fact, the driver made sure that I made it to campus in time for the keynote speaker despite heavy traffic. It was a busy weekend for the hotel, with parents visiting and a youth sports event. However, the hotel was peaceful and quiet and I received personalized attention despite the fact they were booked to capacity.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn Rochester Airport

  • Quality Inn Rochester
  • Rochester Quality Inn
Address: 1273 Chili Avenue, Rochester, NY 14624
Price range (per night):* 103 AUD - 132 AUD

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