Stayed here as a getaway. What a nice boutique hotel...very charming! Upgraded to the deluxe which had a very big walk in shower with several shower heads. Bed extremely comfortable. Food at Tournedos restaurant was superb. This is a pricy hotel but definetely well worth every penny. If you are looking for an average run of the mill hotel don't stay here. If you want to have awesome amenities and comforts paired with a charming ambience...this place is for you. Located in a convienent section of Rocheste… bars restaurants and coffee shop within walking distance.

After making reservations for the same two-bedroom corner suite on the 3d floor that we had in 2010, we confirmed the arrangements through email and upon arrival. Despite this, we were taken to a small one bedroom room with one double bed on the 4th floor for the same price. A bit cramped for an adult with two adolescents shouldn't they think?

I received various explanations ranging from "I decided to move you because there is a wedding tomorrow night" to "Deluxe last year meant a suite of 2 rooms, this year it means 1 room." to the manager herself telling me that the "adjoining room" noted on my reservation didn't mean I had the adjoining room --- just that there was one.

In the end, we did get the suite we (thought) we reserved, for the price we (thought) we reserved, according to what we (thought) our paper documentation said. However, we were left feeling as though staff thought we tried to pull a fast one on them rather than the other way around. While we appreciated management honoring what (we thought) our written reservation said, the manner in which the hotel did it left a very nasty spin on what would otherwise have been a very nice stay.

We hope this bit of unpleasantness was rooted in a genuine mistake of the hotel (or guest), but the moral of this story is BEWARE THAT YOUR RESERVATION LISTS TWO SEPARATE ROOMS IF YOU RESERVE A SUITE. Because we otherwise enjoyed our stay for a 2nd consecutive year, we'll consider this hotel again while being very aware to avoid any future misunderstandings.

We stayed at the Inn on business September 7-9, 2011. My husband came to Rochester early and the receptionist actually went up to the room to see if it was ready for him to check in. For my late night arrival, they knew who I was and where I was going, so no hassle waiting at the front desk. The breakfast is simple but filling with quiche each morning and other choices like yogurt and pastries.

We did have a chance to eat dinner at the hotel restaurant, Tournedos. It was a pleasant surprise with a great wine list, excellent steaks and fish, and top-notch service.

The room was a good size for two people and the bed quite comfortable. The bathroom amenities were nice and the towels very soft. I loved the little Keurig coffee maker that made single cups of tea and coffee. Here are two recommendations to make it a 5 star in my book: 1. The bathroom needs a make-up mirror because it is hard to apply makeup or put in contacts in the regular mirror. 2. The room needs a full length mirror so you can see your whole outfit before you leave the room.

We've spent just one night at the Inn and would definitely come back. The rooms are nice and worth a stay (deluxe rooms come with an upgraded "massage"-shower) and are beautifully furnished. The beds were a bit too soft (unsuitable for people with back-pain). Dreams were not so sweet because there's music (!) in the hallway (!!) all night (!!)... Definitely not necessary! Be sure to ask if there are any special events (like weddings) as you can hear the party going on even on the top floor. One star taken off because of the messy breakfast: many tables in the restaurant are already prepared for dinner; the few tables left where either full of (used) dishes from other guests or empty but with the already (several times?!) used table-cloth - no waiters to bee seen anywhere (except the receptionist who obviously had to take care also on this mess?). Anyway, we liked our stay there.