We spend two nights when visiting the Museum of Play in Rochester. The staff was friendly, the room was clean, the pool was great for the kids. The location is close to restaurants and lots of shopping! But the best part, hot breakfest in the morning. I would definitly come back at this hotel and would consider staying again in a Holiday inn express. We had a great experience

We stay here whenever we visit family in Irondequoit and just love the value the hotel offers. The staff was knowledgeable and helpful. Room was immaculate and the breakfast was great! And you can walk to Target from here! Highly recommended.

This hotel was great! The room was large, clean (we had a suite). Had a fridge and a microwave. We had two queen beds and a pull-out (not that we needed it). This hotel had an amazing breakfast in the morning (eggs, biscuits, sausage gravy, cereals, yogurt, juices, etc.) that is included with your room. The location of the hotel was really close to everything. Three big malls within 20 minutes driving. Grocery store across the street, Target right next door and an IHOP right in the parking lot!! Staff was very nice. I must give a shout out to Brendon, Lorren, Dominic and Eddy and Manager Nicole. Hotel has a pool which is great fun for the kids because it gives them something to do. If you are planning to go shopping in Rochester then I would suggest this place.

Upon our arrival we were given a room which reeked of smoke. The staff politely gave us another room after a 15 minute wait. Our "new" room did not smell of smoke at all yet there was no linen on the couch bed. It took 2 calls to the front desk to get linens brought up which we put on the bed ourselves. At 4 the next day housekeeping knocked on the door as we were getting ready to leave for dinner - I asked if they could come back 20 mins later but was told this was the last room on their shift. The maid came back and handed us clean sheets through the door. On our way out I mentioned to the desk that we needed clean towels for the next day and was told they'd take care of it. An hour or so later, we were still without towels. Another maid on our floor finally brought some to us before we turned in for the night.
The room itself is okay if you overlook the broken drawer on the dresser and the light bulb hanging from the socket of the lamp on top of it. The staff was pleasant through out our 2 night stay but clearly not on top of things.
If you're swayed to stay here because of the "hot" breakfast, it's not as hot as you'd think. Rehydrated eggs and rubber sausages are the 'free" fare. 24 hr coffee in the lobby is a nice touch however.
If the room cost $99 a night I'd say you get what you pay for. We paid $139 a night. Not worth it. Spend the extra money and go to Holiday Inn on Marketplace. Their FREE hot breakfast is a chef made omelet station.