We chose the hotel because they would allow us to bring a pet and the location. The hotel's policy is that the guest pays in advance for all nights and refunds are not permitted. We paid for two nights. The room was unacceptable for three reasons:
1. This is an older motel. The furniture is old and worn. The bed was alright but there is no comfortable place to sit and the room is only good for sleeping, if that were possible. The ventilation is poor and the single air conditioner struggled to do anything, and it wasn't summer. I can only imagine what it would be like in July.
2. On the afternoon between the two nights we were there, we saw the owner come into each room and spray something after closing windows. We don't know whether it was a disinfectant, insecticide, or deodorizer. It left an awful chemical smell and explains why we had difficulty sleeping the first night. We slept no better on the second night. One of us had a headache both days.
3. On the first morning, we found that the showe/bath hot water faucet did not work and only a cold shower was possible. This should have been noticed by the prior guest and the housekeeping staff while cleaning. The manager repaired it before the second night, after we told him about the problem.
We found someone to take our dog for the third night in Rochester and moved to another motel 0.6 miles south, at a comparable rate. Then we had one good night of sleep.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 September 2011
Dear Sir/Madam
Thank you for informing us of these issues and we are addressing each one specifically.
1. Furniture : We are currently replacing all the furniture/carpeting in the rooms and expect to have this completed by end of the year.
2. Air Freshener: We are working with our hotel supply company to find something more green and allergy friendly.
3. Faucet :As you have noted, we did repair the faucet and we apologize for not having this reported by our housekeeper.
We remain a pet friendly hotel and I apologize if you did not understand the payment terms but it has always been our policy to require payment first as we are small hotel and do note have the systems to allow for payment at check out. I ask that you please allow us to try accommodate you and your pet on your next visit and again apologize for your unpleasant stay but we truly value all the feedback and will make sure we take the corrective actions in the future to address all your concerns and comments. Please email us on your next visit and we hope to have you as our guest again.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC