I booked this hotel for my daughter and myself, to spend quality time together, mainly because of its location, confort and the fact that the rooms were suposed to be all suites, but turn up they don't even have a restaurant on their premises!
After our arrival at the port we waited half an hour to be collected, we had to call the hotel and were told to wait twenty minutes more. Since no one came to get us, we took a taxi that charged 15 euros, and called the hotel by radio to ask them to send the bell boy to wait for us at the entrance of Caldera, (since its not possible to drive all the way to the hotel). As we got to the reception they were busy moving a lady to a different room. We got a tiny outdated room, the furniture was old and crummy, like a 2 star hotel, not at all as expected.
We ask to change to another room but the hotel was full, was their answer. Breakfast was basic and using the cheapest products, Santorinis produce was not present; like their tomatoes or good feta cheeses,etc, instead awfull cheap cheese, one fruit (either water melon or melon), and the only great thing was the yogurt.
The pool was fantastic! and Dimitris, the bar atendant was very helpful, he made up for all the wrong things. Sunsets at Caldera, are the best, and we spend most of the time at the hotel, around the pool.
As we where leaving they tried to charge us the taxi at arrival from the port to the hotel, because I had arranged it, even though no one ever came to pick us up...and they wanted 20 euros instead of 15euros that is what the taxis charge!
There was only one person working at reception that was helpful, colaborator that was prompt to help us; a tall educated and very nice person that I wish I could remember his name.
Anyway, Santorini's Caldera, is a Dreamt Place, a pleasure to the eyes, and the views make up for all the inconveniences. They are very lucky to have this location!!!
Not at all what they advertise and it is very expensive!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC