You won't be disappointed. A great boutique hotel with excellent service, care and detail. We were pleasantly surprised. They pay attention to all the details! Chocolates in the room, fresh cookies as an evening snack. A very comfortable bed with quality sheets and bedding. Cozy bathroom with heat lamp, large stand-up or sit-down shower. Simple and good American breakfast. Wonderful staff, very pleasant and helpful. Had a good night rest. The lighting is somewhat dim, but overall a great place to stay. Don't forget to visit the 19th floor observation lounge and get a panoramic view !

Just came back from an evening at The Giacomo, will definately stay there again! Staff very helpful and friendly.. room nice and clean... quite a few nice touches. Only downfall, and I read it here before we booked.. the rooms don't have quite enough light in them.. otherwise, terrific boutique hotel!
Starting with the complimentary valet parking... super friendly staff and art-deco rooms... the room was beautifully decorated, the bathroom huge with Crabtree & Evelyn toiletries, comfy robes and even a Keurig coffee machine... splendid stay!
They have a chauffeur service anywhere within a 5 mile radius.. which is perfect for a quick jaunt over to the casino.. call them and they'll come and pick you up!
Continental breakfast was much better than a standard breakfast at a chain hotel.. and if you get a chance.. you MUST pop up to the 19th floor for the gorgeous view of the Canadian side and sky views...
We will definately be back!

We booked this hotel through a 3rd party website, so the only redeeming quality about our stay was the fact we didn't pay what they normally charge for this overpriced place. The walls were ABSOLUTELY PAPER THIN. We got woken up one night by our "neighbors" having a heated discussion, but nothing we should have been privy anywhere else. There breakfast is just heated up frozen food, nothing prepared fresh, and to top it all, they lost our car key.

My wife and I had booked a hotel for the night after we checked out of the Giacomo; we woke up at 7 am to check out and get on the road, only to hear they had lost our car key. It literally took 2 hours before we heard from a manager and another 4-5 hours before they "bit the bullet" and had a key made for us. This left us with a hotel that we couldn't make, but the manager promised they would reimburse us (have not seen a check after a month and several unanswered voicemails/emails). This place is trying its best to impersonate a nice hotel, but failing at every turn. It's like someone just decided to run a hotel out of the blue.

I WOULDN'T RECOMMEND STAYING HERE TO ANYONE!

What a jewel of a boutique hotel in an otherwise tarnished downtown area. The staff goes out of their way to help. Came to the hotel for a cocktail party and decided to spend the night. Since we are from the area, my wife and I decided to do an "intown" getaway. Are we glad we did? YES!! Rooms were very nicely appointed, bar/lounge area is sharp, and the valet parking service is very convenient. Hotel provided a shuttle service for a bunch of us to go to the casino after the party. Any request was quickly handled. Great service! There is no other place to stay on this side of the border. So glad we stayed.